We are looking to hire Customer Service Advisors for Sales Out-bound process for domestic market. The role involves handling outbound customer calls related to sales ensuring a high level of customer satisfaction by resolving queries efficiently and professionally.
Advisors will interact with customers regarding sales.
Key Responsibilities
Handle outbound customer calls
Provide explicit, professional, and empathetic customer support.
Follow standard operating procedures while resolving customer issues.
Maintain high-quality service and adhere to defined KPIs.
Accurately document customer interactions in the system.
Eligibility Criteria
1 year of experience in BPO customer service
Average to Good English communication skill.
Strong listening, problem-solving, and customer handling skills.
The advisor should have experience of working in a fast-paced workplace.
Work Schedule & Expectations
Acquisition (TA) team during hiring and acknowledgement is required.
Training & Certification
Key Skills Required
Average to Good English communication
Customer handling and empathy
Sales ability
Ability to work in a high-volume call workplace
Basic computer and CRM handling skills
Basic Understanding of Quality Parameters.
Experience in any domestic process
Ability to manage high call volumes while maintaining service quality.
Solid adaptability and willingness to work in a dynamic and fast-paced retail support
environment.
Job Types : Full-time, Fresher, Permanent
Pay: Up to ₹23,000.00 per month
Work Location: In person
📌 Customer Support Executive Thane
🏢 Medhansh Business Services
📍 Thane
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