Provide Information & Solutions: Deliver accurate, complete, and helpful information about company products and services; assist with troubleshooting and setup guidance when needed.
Resolve Issues: Identify customer needs, research solutions, and ensure timely resolution to enhance satisfaction and loyalty.
Escalate When Necessary: Forward complex or unresolved issues to relevant internal teams or management for further assistance.
Maintain Quality: Follow communication procedures, guidelines, and policies while striving for first-contact resolution.
Requirements : Excellent verbal and written English communication skills
Robust listening, empathy, and problem-solving abilities
Prior experience in a customer service or call center role preferred
Job Types : Full time, Permanent
Pay: ₹20,000.00 - ₹31,000.00 per month
Perks :
Health insurance
Paid sick time
Provident Fund
Work Location: In person
📌 Call Center Customer Service Representative Thane
🏢 Eserv Consulting
📍 Thane
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