Key Responsibilities :
Assist customers with booking, cancellations, and modifications of travel services.
Address complaints and escalate issues to the appropriate teams when necessary.
Provide detailed product information and resolve payment-related queries.
Maintain accurate customer records and feedback in the CRM system.
Collaborate with internal teams to enhance customer satisfaction.
Requirements :
Excellent communication skills in English and local languages.
Prior experience in customer service (travel industry preferred).
Proficiency in CRM software and MS Office tools.
Ability to multitask and resolve issues under pressure.
A customer-focused mindset with problem-solving skills.
Advantages :
Market-market-competitive salary with performance incentives.
Opportunities for growth within the company.
Supportive work environment.