Responsibilities :
Make outbound calls to customers for service confirmation, booking follow-ups, and feedback.
Handle inbound customer calls related to service inquiries and bookings.
Explain Fixomes services clearly (repair, cleaning, maintenance, etc.).
Confirm service timings with customers and technicians.
Coordinate between customers and technicians for smooth service delivery.
Update customer details, call status, and booking information in the system/app.
Resolve basic customer queries politely and professionally.
Maintain proper call records and daily reports.
Follow company calling scripts and communication guidelines.
Job Requirements
Minimum qualification: 10th / 12th pass (Graduate preferred).
Good communication skills in Hindi and basic English .
Polite, confident, and customer-friendly speaking style.
Ability to handle customers calmly and professionally.
Basic knowledge of smartphone usage and apps.
Prior telecalling or customer support experience is preferred (but not mandatory).
Willingness to learn and work in a fast-growing startup environment.
Skills Required :
Clear voice and positive listening skills
Basic computer or mobile handling
Time management and follow-up skills
Customer handling ability
Salary & Perks
Fixed salary + performance-based incentives
Growth prospect with Fixomes
Friendly work environment