The Customer Service Representative is responsible for providing excellent customer service including quickly and efficiently processing subscription and Book/Journal orders and claims and providing timely and accurate information to customer inquiries. The CSR is expected to process electronic orders and to be fully proficient in the mail batching processes.

KEY TASKS/FUNCTIONS AND RESPONSIBILITIES
Process orders and capture data in the database
Actions the proper procedures to resolve customer issues.
Any other operational customer service tasks assigned
Ticket management/query handling via Fresh Desk with customer satisfaction
Handling phone calls
Managing the volumes as per the SLA
Prepare daily productivity report of the work done
Maintaining reports and Keeping manuals updated
Implementation Company Lean principle
Support work in the other vertical too (cross functioning) during lean time

Skills
High level of computer literacy including valuable Excel skills and a working knowledge of Microsoft packages
Experience of working with databases




Previous customer service experience is desirable but not essential
Positive numeracy skills

Interpersonal Skills
Excellent customer service and administration skills
Effective written and verbal communication skills
High level of attention to detail
Excellent organization and time management
Ability to work under pressure and to deadlines
Ability to work as part of a team
Able to work using own initiative

Job Types : Full time, Regular / Permanent

Salary : ₹18,000.00 - ₹20,000.00 per month

Schedule:
Day shift

Supplemental Pay:
Yearly bonus

Ability to commute/relocate:
Dehra Dun, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

Education :
Bachelor's (preferred)

Experience :
Customer service: 2 years (preferred)

Language :
English (preferred)

Speak with the employer

+91-XXXXXXXXXX

📌 Customer Service Representative Dehradun
🏢 SAGE Publications
📍 Dehradun