Role Summary

Serve as the first point of contact for patients and visitors, manage front-desk operations, appointments, calls, and basic billing while ensuring a smooth, qualified patient experience.

Key Responsibilities
Greet patients/visitors, verify appointments, and manage walk-ins.
Answer and route phone calls/WhatsApp queries; provide basic information on services, timings, and doctors’ availability.
Schedule, reschedule, and confirm appointments; maintain daily appointment calendar.
Patient registration: capture demographics, upload IDs/reports, create/maintain EMR files.
Coordinate patient flow with nursing/OT/diagnostic teams to minimize wait times.
Billing & cash handling: generate invoices, collect payments, process UPI/card/cash, maintain daily cash/collection report.
Assist in insurance TPA documentation (if applicable) and share estimates as guided.




Maintain reception area hygiene; manage token/queue system and waiting area announcements.
Coordinate with vendors/couriers; handle document dispatch, reports, and receipts.
Support basic admin tasks: stationery/stock tracking, file management, and daily closing reports.
Escalate patient feedback/complaints promptly to the clinic manager.

Must-Have Skills
Excellent communication in English and Hindi.
Robust customer service and telephone etiquette.
Basic computer skills (MS Office/Google Sheets)
Accurate data entry, attention to detail, and time management.
Calm under pressure; ability to multitask during peak hours.

Qualifications :
Graduate or 12th pass with relevant experience.
Prior front-desk/reception experience.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Receptionist Admin South Delhi
🏢 CMK Healthcare
📍 South Delhi