Description

Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd

CorporateDescription

OrganizationDescription

Qualifications
University degree or equivalent
Very valuable command of written and spoken English.
Working knowledge of MS Office
Able to work well with others and follow guidelines.
Positive attitude
Receptive and be able to grasp current ideas and motivate one's self for personal development

Responsibilities
Handle Customer phone calls.
Handle cases correspondence with customer.
Act as point of entry on potential claim requests.
Handle booking inquiries as per customer's request.
Process changes of destination




Handle shipment related exceptions.
Verify transport exceptions and bill additional costs / fees to customer where applicable. Addresses all necessary communication.
Act as point of entry related to VGM exceptions.
Follow all the necessary procedures for Special cargo approval.
Follow up transshipment.
Build Expertise in all topics related to Export Booking
Follow standard processes and current requirements as communicated by management.
Complete all functional HUB training timely

📌 Coordinator Customer Service Mumbai
🏢 Hapag Lloyd
📍 Mumbai