Job Overview : Key Responsibilities :
Handle inbound and outbound customer calls in a professional and courteous manner.
Resolve customer complaints and queries efficiently.
Provide information about products and services.
Maintain accurate records of customer interactions and transactions.
Meet personal/team qualitative and quantitative targets.
Follow communication “scripts” when handling different topics.
Escalate unresolved issues to the appropriate internal teams.
Maintain a high level of product knowledge to assist customers effectively.
Adhere to company policies and procedures.
Qualifications :
High school diploma or equivalent; a degree in a related field is a plus.
Proven experience as a call centre representative or other customer service role.
Minimum 1 year experience in international process
Experience in US process
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and work in a quick-paced workplace.
Strong problem-solving skills and attention to detail.
Ability to work in a team-oriented workplace.
Flexibility to work during US shift hours (7:15 PM to 4:30 AM).