Key Responsibilities
Outbound Calling : Initiate calls to potential or existing customers using a given database to promote products or services.
Lead Generation : Identify and qualify potential leads, scheduling appointments or follow-up calls for the sales team.
Information Management : Maintain an accurate record of all calls, customer feedback, and sales status in the CRM or Excel tracking sheets.
Customer Support : Answer incoming calls and address customer queries regarding company offerings or ongoing promotions.
Performance Targets : Meet or exceed daily, weekly, and monthly targets for call volume and conversions.
Feedback Loop : Provide regular reports to management regarding customer trends and common objections.
Required Skills & Qualifications
Education :
High school diploma or equivalent (Bachelor’s degree preferred).
Experience : Previous experience in telecalling, telemarketing, or customer service is a plus.
Communication : Fluent in [Insert Languages, e.g., Hindi and English] with a transparent and qualified speaking voice.
Tech Savvy : Basic knowledge of Microsoft Excel and experience using CRM software.
Soft Skills : Solid persuasion and negotiation skills, active listening, and the ability to stay calm under pressure.
Work Environment
Location : Lucknow
Shift Timing : 10:00 AM to 6:00 PM
Salary : 10,000+ Performance-based incentives.