We are looking for a dedicated and customer-focused Customer Success Executive to manage broadband and digital TV customer support operations. This role is critical to ensuring quick issue resolution, clear communication, and smooth coordination with field technicians .
If you enjoy helping people, handling real-time issues, and working in a rapid-paced service setting, this role is for you.
Key Responsibilities
Handle incoming customer calls related to broadband and digital TV services
Register, track, and manage customer complaints through the service management app :
Assign and coordinate technician visits efficiently
Follow up on open complaints to ensure timely resolution :
Communicate clearly with customers regarding issue status and timelines
Maintain accurate service records and call logs
Escalate unresolved or critical issues to the concerned team
Support customers with patience, empathy, and professionalism at all times
Working Conditions
Ability to handle customer calls at any time (shift-based / flexible timing)
High-responsibility role requiring availability and commitment
Performance-driven and customer-centric environment
Required Skills & Qualifications
Excellent communication skills (Malayalam required; English is a plus)
Strong problem-solving and multitasking skills
Calm, polite, and service-oriented attitude
Ability to coordinate effectively with technicians and internal teams
Prior experience in customer support, call center, ISP, Digital TV, or service industry is preferred
Freshers with solid communication skills are also welcome to apply
What We Offer
Secure full-time role in a growing service organization
Structured systems and clear processes
Supportive team culture focused on responsibility and growth
Chance to build a long-term career in the telecom & service sector