Job Summary

The Front Office Executive is the first point of contact for patients and visitors, responsible for ensuring a smooth, polite, and efficient front desk experience. This role plays a key part in patient satisfaction by handling registration, appointments, billing coordination, and guiding patients through hospital services.

Key Responsibilities1. Patient Handling & Reception
Greet patients, attendants, and visitors courteously
Guide patients to respective departments (OPD, IPD, Lab, Pharmacy, etc.)
Ensure a welcoming and child-friendly environment
Registration & Appointment Management
Register current patients and update records in the system
Schedule, confirm, and reschedule appointments
Maintain OPD/IPD records accurately
Billing & Payments
Generate consultation and service bills
Handle cash, card, and online payments
Maintain billing records and daily collections
Coordination
Coordinate with doctors, nurses, and departments for smooth patient flow
Assist in admission and discharge procedures
Support emergency cases on priority
Communication & Inquiry Handling
Answer phone calls and manage patient inquiries
Provide information about hospital services,



doctors, and timings
Handle complaints politely and escalate when required
Documentation & Compliance
Maintain patient files, reports, and registers
Ensure confidentiality of patient information
Follow hospital policies and NABH standards
Front Desk Management
Maintain cleanliness and organization of reception area
Ensure proper queue management and reduce waiting time

Key Skills Required
Excellent communication & interpersonal skills
Customer service and patient-handling ability
Multitasking and time management
Basic computer knowledge (MS Office / HIS)
Qualified appearance and positive attitude

Preferred Skills (Women & Children Hospital)
Experience in pediatric / gynecology setup
Ability to handle children and anxious parents calmly
Knowledge of maternity, vaccination, and pediatric services

Working Conditions
Rotational shifts (including night shifts )
High patient interaction and fast-paced setting

Job Types : Full-time, Permanent

Pay: From ₹13,000.00 per month

Work Location: In person

📌 Front Office Executive Rajamahendravaram
🏢 Little Stars & She
📍 Rajamahendravaram