Job Title: Voice Customer Service Executive (International Process) Location : Pune / Mumbai Experience : Minimum 6 months (International Voice Process preferred) CTC : Up to ₹7 LPA

Role Overview

Eligibility Criteria
Minimum 6 months of experience in customer service (International Voice preferred)
Experience in Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support domains
Graduate or Undergraduate (preferred)
Strong English communication skills with a neutral accent
Valuable computer proficiency (Windows, data entry, etc.)
Flexible to work in a 24x7 setting (US/UK/AU shifts)

Key Responsibilities
Handle customer interactions via calls with professionalism
Manage service activation and issue resolution
Maintain accurate records of customer interactions and transactions
Coordinate with internal and external teams for quick resolution




Process customer requests (orders, billing, provisioning, etc.)
Schedule appointments and dispatch equipment when required
Ensure compliance with company policies and timelines
Escalate issues appropriately when needed
Maintain data privacy and security standards
Meet defined performance and quality metrics

Required Skills :
Excellent verbal and written communication
Robust listening and customer-handling skills
Analytical thinking and problem-solving ability
Ability to multitask and work in a rapid-paced environment
Adaptability and resilience

Relocation Note

Application Process

Important Note

Pay: ₹45,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Voice Customer Service Executive International Process Pune
🏢 Tata Consultancy Services (TCS)
📍 Pune