A Service Advisor in a two-wheeler service centre plays a critical role as the bridge between customers and technicians . Their responsibilities combine customer handling, technical understanding, and operational coordination.
Customer Interaction & Relationship Management
Greet customers and understand their vehicle issues or service needs
Ask the right questions to diagnose problems accurately
Explain service processes, timelines, and expected costs
Build trust and ensure a positive customer experience
Handle complaints and resolve escalations professionally
Job Card Creation & Documentation
Prepare detailed job cards with customer concerns and service requirements
Record vehicle details (model, KM reading, service history)
Ensure proper authorization before starting work
Maintain accurate service records for future reference
Vehicle Inspection & Diagnosis
Perform initial inspection of the two-wheeler
Identify visible issues and suggest additional repairs if required
Coordinate with technicians for deeper diagnosis
Ensure transparency in recommending parts/services
Cost Estimation & Approval
Provide accurate service estimates including labor and spare parts
Get customer approval before proceeding
Upsell value-added services (AMC, accessories,



preventive maintenance)
Coordination with Workshop Team
Assign jobs to technicians based on skill and workload
Monitor job progress and ensure timely completion
Ensure availability of spare parts in coordination with inventory team
Follow up on pending jobs
Delivery & Customer Briefing
Ensure vehicle is serviced as per job card
Conduct final quality check before delivery
Explain work done, replaced parts, and future maintenance tips
Ensure on-time delivery commitment
Service Performance & Reporting
Track daily service volume and productivity
Maintain KPIs like:
Customer satisfaction (CSAT)
Repeat visits
Revenue per job card
Prepare reports for management review
Customer Feedback & Retention
Collect feedback post-service
Handle negative feedback and improve service quality
Promote loyalty programs and service reminders
Compliance & Process Adherence
Follow company SOPs and service standards
Ensure billing accuracy and documentation compliance
Maintain safety and cleanliness standards in the service area

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages :
Provident Fund

Work Location: In person

📌 Service Advisor Bengaluru (India)
🏢 VOC Automotive Inida
📍 India