Description : Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery.
Responsibilities :
Work to provide assistance in clearing up clients' inquiries to their satisfaction.
Work on processing for all forms/types of recharges.
Work while paying attention and using live observation.
Ready to work in rotational shifts.
Essential Skills :
Basic computer
MS Office
Documentation and Reporting
Troubleshooting and Issue Resolution
Troubleshooting and Issue Resolution
Quality Assurance
Customer Assistance
Desired Skills :
Ability to work independently.
Continuous Improvement
Patience and ability to remain calm and skilled under pressure.
📌 Support Executive Narhe
🏢 Webplat Technologies
📍 Narhe
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