Key Responsibilities
Handle incoming customer queries professionally and resolve concerns in a timely manner.
Process customer orders received through multiple sales channels (Website, eBay, Amazon, etc.).
Print shipping labels, ensure order readiness before the UK team arrives, and coordinate with courier and parcel service providers.
Coordinate with the Accounts team regarding payments, invoices, and related documentation.
Follow up with the warehouse team on order status, confirm dispatch, and verify stock availability.
Prepare and maintain operational and performance reports using MS Excel.
Consolidate data from multiple sources while ensuring high levels of accuracy and consistency.
Extract and manage operational data from ERP systems.
Communicate professionally with clients and internal teams as required.
Handle ad hoc operational tasks and reporting assignments as needed.
Qualifications & Education
Bachelor’s Degree in a relevant field.
Experience working with ERP systems will be an added advantage.
Technical Skills
Proficiency in MS Office Suite.
Solid data management and reporting capabilities.
Ability to multitask and manage multiple operational workflows efficiently.
Familiarity with ERP systems and operational processes is preferred.
Soft Skills
Experience interacting with UK-based clientele is preferred.
Excellent written and spoken English communication skills (mandatory).
Solid attention to detail and analytical mindset.
Quick learner with the ability to adapt to dynamic operational requirements.
Professional, soft-spoken, and client-focused approach.
Flexible to work in shifts as required.
Work Schedule
5 days per week (Monday-Friday).
Working Hours: 11:00 AM to 8:30 PM (During daylight saving)
Without daylight saving, it will be 12:00 PM to 9:30 PM (It includes one hour of break)
(flexibility required based on business needs)
Job Types : Full-time, Permanent
Pay: ₹10,109.78 - ₹55,000.00 per month
Perks :
Leave encashment
Paid time off
Provident Fund
Work Location: In person
📌 Operations Support Executive Ahmedabad
🏢 Ce Stem
📍 Ahmedabad
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