Promote workshop services such as periodic maintenance, repairs, bodyshop, detailing, wheel alignment, and value-added services.
Plan and execute service marketing campaigns, seasonal offers, service camps, and customer engagement activities to increase workshop footfall.
Coordinate with Service Advisors and the Workshop Manager to achieve monthly service revenue, labor sales, and customer retention targets.
Develop corporate and fleet business by approaching companies for Annual Maintenance Contracts (AMC), vehicle servicing, and repair requirements.
Maintain customer databases, track campaign performance, prepare MIS reports, and analyze customer feedback to improve service conversion.
Build solid customer relationships by ensuring timely follow-ups, resolving service-related queries, and promoting customer satisfaction and loyalty.