Key Responsibilities
● Manage and lead a team of Customer Service Executives across email/Chat/Voice, and other support channels. ● Drive team performance against key metrics such as CSAT, Productivity, Quality, SLA and Adherence. ● Conduct regular coaching, feedback sessions, and performance reviews to enhance team effectiveness. ● Monitor daily operations and ensure timely resolution of customer concerns and escalations. ● Collaborate with cross-functional teams including Logistics, Product, Repair, Installation and Category teams to improve customer experience. ● Identify process improvement prospects and drive operational excellence initiatives. ● Prepare and analyze performance reports, identify trends, and recommend corrective actions. ● Ensure compliance with company policies, SOPs, and quality standards.



Eligibility Criteria: ● Minimum 2 years of experience in Customer Service/Experience role(Current designation
Senior. Consultant or above). ● Robust understanding of customer service operations and performance management. ● Good analytical, communication, and stakeholder management skills. ● Proficiency in Excel/Google Sheets and reporting. ● Demonstrated ability to lead and motivate a team. Preferred

Skills:
● Problem-solving and decision-making abilities. ● Customer-centric mindset. ● Experience handling escalations and driving process improvements. ● Ability to work in a fast-paced setting.

📌 Senior Customer Service Associate Bengaluru (India)
🏢 CureFit
📍 India