The Sr. Customer Support Officer will be the primary point of contact for Alldigi Tech Limited's international clientele, managing inbound email and chat inquiries. This role requires strong communication skills, a deep understanding of our products, and the ability to troubleshoot and resolve issues efficiently while maintaining a high level of customer satisfaction. Responsibilities
• Respond to customer emails and chat messages promptly and professionally.
• Diagnose and resolve technical and non‑technical issues for international users.
• Escalate complex cases to appropriate internal teams while tracking progress.
• Maintain accurate records of all customer interactions in the CRM system.
• Develop and update knowledge‑base articles and standard operating procedures.
• Monitor service level agreements (SLAs) and ensure compliance.
• Provide feedback to product and engineering teams based on customer insights.
• Identify trends in customer queries and propose process improvements.




• Collaborate with cross‑functional teams to enhance the overall customer experience.
• Mentor junior support staff and share best practices. Qualifications
• Bachelor's degree in Business, Communications, or related field.
• 3+ years of experience in non‑voice customer support, preferably in a tech workplace.
• Fluent English; additional language proficiency is a plus.
• Proven ability to handle high‑volume email and chat communications.
• Robust problem‑solving skills and technical aptitude.
• Experience with CRM platforms (e.g., Zendesk, Salesforce).
• Excellent written communication and interpersonal skills.
• Ability to work across time zones and adapt to a global customer base.
• Detail‑oriented with solid organizational abilities.
• Customer‑centric mindset with a focus on continuous improvement.

📌 Sr Customer Support Officer Chennai
🏢 Digitide Solutions
📍 Chennai