Job Title: Associate Director (Based on Fitment)Solution Line: Aon Business ServicesTeam: Capacity Management (WFM)Position Type: Full TimeWork Mode: HybridGCF Level: 45Cab Facility: YesShift Time: 12:00 PM to 9:00 PM ISTPeople Manager Role: YesREQUIRED EDUCATION AND CERTIFICATIONS CRITICAL FOR THE ROLEBachelor's or master's degree in a relevant discipline. Specific discipline requirements to be confirmed.Recognized WFM certification (e.G., WFM Professional / Certified Workforce Planning Professional) and hands-on WFM tool certification (NICE IEX, Verint, Genesys)Essential: demonstrated quantitative and advanced analytics capability (advanced Excel / Power Query modelling; statistics, forecasting, or Power BI certification)WORK EXPERIENCE20+ years (incl. 15+ years in workforce management, forecasting, or capacity planning and 5+ years leading multi-business / multi-site teams)TECHNICAL SKILLSEnterprise hands-on model design covering demand, workload, productivity, shrinkage, service levels, location, and skill mixAdvanced forecasting and quantitative methods: time-series, regression, causal drivers, seasonality,Multi-horizon demand and capacity planning across portfolios; workforce strategyExpert Excel model development and assurance: Power Query, advanced formulas, PivotTables, scenario engines, dashboardsPlanning governance, data standards, model risk controls, benefits tracking, and executive decision supportBEHAVIOURAL SKILLSExecutive presence and ability to influence business, finance, HR, and operations leaders using evidenceStrategic and commercial thinking while remaining close enough to the data to test and challenge models personallyAbility to lead change,



standardize planning practices, and resolve competing priorities across businesses and locationsStrong talent leadership — builds a high-calibre WFM capability and succession pipelineClear ownership, intellectual curiosity, and resilience when recommendations challenge established assumptionsJOB OVERVIEWThe Workforce Management Associate Director will set the workforce planning strategy, governance, and operating model across multiple businesses, sites, or geographies. This player-coach role combines senior stakeholder leadership with hands-on expertise in WFM models, forecasting, demand and capacity planning, advanced Excel, and quantitative techniques. The incumbent will establish a single planning methodology, challenge investment and hiring assumptions, and ensure workforce decisions are aligned to service, cost, growth, and transformation priorities.CORE RESPONSIBILITIESDefine and own the enterprise WFM strategy, methodology, governance, data standards, model controls, and planning calendar across multiple businesses or sitesPersonally review and, where required, build critical forecasting, demand, and capacity models; challenge assumptions, methodologies, forecast bias, and investment casesIntegrate long-range business outlook, budgets, transformation roadmaps, automation, location strategy,



attrition, hiring, learning curves, and productivity into workforce scenariosChair executive capacity reviews and present transparent choices, risks, costs, and service implications to enable hiring, location, skill, vendor, and productivity decisionsEstablish performance measures for forecast accuracy, utilisation, occupancy, shrinkage, capacity adherence, productivity, and plan benefits; drive corrective actionacross ownersLead and develop the WFM organisation, strengthen quantitative and Excel capability, and partner with Finance, HR, Operations, and Technology to mature tools and planning automationOTHER ROLE DETAILSEnterprise WFM StrategyForecasting & Capacity GovernanceExecutive Decision SupportHOW WE SUPPORT OUR COLLEAGUESIn addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.#LI-GU12584810

📌 Associate Director/Group Manager - Capacity Management (Bengaluru)
🏢 Aon
📍 Bengaluru