As CX Agent you will provide services to direct customers and onboard them to the Maersk environment.Activities may include the following (but are not limited to): End-to-end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross-selling and more.Salary range: 20900 – 29000 Key responsibilities:Taking responsibility for customers' experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export, ensuring its smooth executionBeing fully responsible for customers' satisfaction, building robust relationships with them, and understanding their business, service needs, drivers, and desires with a constant focus on driving new business opportunitiesDelivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternativesUnderstanding KPI-oriented environment, meeting/exceeding local targets including up-selling our end-to-end products, identifying areas of improvementWe Are Looking For:Customer-centric mindset focused on delivering exceptional Customer SupportExcellent communication, problem-solving,



and relationship-building skillsGood planning skills and the ability to work under pressure to the deadlinesBasic computer literacyProfessional proficiency in English and GreekJob location: AthensRelevant data:No relocation or visa support will be provided for this positionIf you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application. For your application to be accepted, please send your CV in English.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

📌 Customer Experience Agent/Associate (Chennai)
🏢 Ap Moller
📍 Chennai