· Responsible for the supervision and oversight of a team and / or of workflow and functions.· Responsible for operations and transaction processing, with prompt & decisive resolution over exceptions encountered· Assist the Department Head to ensure that regulatory, bank’s policies, guidelines, control and compliance requirements are strictly adhered to.· Review recent products and requirements with Bank’s business and/or support units and setup procedures to operationalize such service delivery to customers. Provide trade technical advice to BSGs, Relationship Managers and customers (very rarely)
when needed.· Measurement and adherence to KPIs & SLA’s across all desks.· Keeping errors and operational risks under control· Managing crisis without operational loss.· Drive continuous improvement and efficiency-gain projects by championing automation, streamlining manual workflows, and leading operational change initiatives.· Deep dive in process and review/authorizing high value and complex transactions.· People Management – Recruitment, career development, technical upskilling and managing attrition· Ensure timely review & renewal that all process notes, flowcharts, checklist etc. that is referred to by the team and annual review as applicable· Support H.O.D. in Audit related activities and ensure Process Hygiene to have NIL findings.· Flexible to working hours, as per Organisation’s requirements.