Description

Responsibilities: Lead process delivery across P&C; Insurance Underwriting operations, ensuring alignment with client expectations and internal quality standards. Manage team structure including FTEs, SMEs, and Assistant Managers, based on budget and leadership directives. Drive operational excellence through SLA/KPI management, process optimization, and continuous improvement initiatives. Build and maintain strong client relationships, leading regular operational reviews and strategic discussions with Canadian stakeholders. Oversee quality control for policy issuance and endorsements, ensuring compliance with turnaround time and accuracy standards. Facilitate knowledge transfer during process transitions and support training initiatives for new joiners and existing staff. Approve hiring and redeployment requests, manage queue performance, and lead RCA efforts for escalations with a focus on problem-solving and error-proofing.

Qualifications

Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics

Certifications

Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Associate in Insurance (AINS) - Intecap Intecap, Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA), Guidewire Associate Certification – Insurance Suite 10.0 Analyst - Guidewire Guidewire, Guidewire Certified Associate- Insurance Suite Analyst - Elysium Academy Elysium Academy

Required Skills

Dispute Litigation, Fraud Management, Operational Risk Assessment, People Leadership, Property & Casualty Insurance, Regulatory Compliance Management, Underwriting

Language

English (Required)

Language Proficiency -





English (OVERALL - Proficient - C2)

Additional Job Location -

Job Type

Regular

Master Skill List -

Insurance - P&C; Underwriting

Remote Type -

Hybrid

Work Shift -

Evening Job (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work setting that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Front Line Manager - Insurance - P&C Underwriting 4C (India)
🏢 1401 Genpact India
📍 India