Description

• Actively attend and participate in status call. • Monitoring and solving the issues related to SQL jobs • Debugging SQL Jobs Failure • Handle users ad-hoc report enquiry • Raising issues to vendors and on call support onsite for very critical issue • Provide technical support to end-users for application-related issues; • Troubleshoot and resolve software problems to minimize downtime; • Collaborate with internal teams to implement and configure software solutions; • Maintain documentation of application configurations and troubleshooting steps; • Monitor application performance and recommend improvements for optimal functionality; • Assist in testing and deploying software updates and patches; • Conduct training sessions for users on application usage and best practices.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Cisco Certified Network Associate (CCNA) - Netmetrix Solution, Oracle Certified Implementation Specialist (Oracle Cloud) - Oracle

Required Skills

Agile Methodology, Collaboration Tools, Design Thinking, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, Personal Effectiveness, Process Automations, Release Management, Robotic Process Automation, Technical Support, Unix Shell Scripting

Language

English (Required)

Language Proficiency -

English (OVERALL - Proficient - C2)

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support

Remote Type -

Office

Work Shift -

Rotating (India)





Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Prospect Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Technical Associate - Application Support 5A (India)
🏢 1401 Genpact India
📍 India