Key ResponsibilitiesWindows Environment Support

- Provide Tier 2/3 support for Windows client and server environments.
- Troubleshoot OS‑level issues, application failures, performance problems, and agent-related incidents.

Active Directory & DNS

- Manage and troubleshoot Active Directory objects, Group Policy, OU structure, and authentication issues.
- Perform DNS configuration, monitoring, and resolution problem troubleshooting.

SCCM / Endpoint Configuration Manager

- Administer SCCM (System Center Configuration Manager) for software deployment, client health, collections, and compliance.
- Troubleshoot SCCM agents, communication issues, and reporting discrepancies.

Patching & Compliance

- Execute monthly patch cycles for Windows systems using SCCM.
- Validate patch compliance and remediate failed deployments.
- Assist in vulnerability mitigation through OS updates and configuration improvements.

Upgrades & Migrations

- Participate in OS upgrade and migration projects (e.g., Windows 10 → Windows 11, server OS transitions).
- Support endpoint migrations, device enrollment, and agent installation/repair.




- Document process changes and ensure smooth end‑user communication.

Incident Resolution & Documentation

- Work through escalated incidents, perform root‑cause analyses, and propose corrective actions.
- Maintain system documentation, runbooks, and troubleshooting guides.
- Collaborate with cross‑functional teams (network, security, cloud, etc.) to resolve complex issues.

Required Skills & Experience

- Strong experience in Active Directory administration (GPOs, user/computer mgmt, ACLs).
- Solid understanding of DNS, DHCP, and core Windows networking.
- Hands‑on experience with SCCM (administration, deployments, client health).
- Expertise in Windows patching, OS upgrades, and migration processes.
- Proven ability to diagnose and troubleshoot agent-related issues (SCCM, antivirus, monitoring tools, etc.).
- Positive scripting knowledge (Power Shell is a plus).
- Analytical mindset with excellent communication skills.

Preferred Qualifications

- Familiarity with endpoint security and hardening standards.

📌 Consultant Technical Lead - Windows (India)
🏢 Société Générale
📍 India