- Handle inbound and outbound calls with international customers.
- Understand customer concerns and identify reasons for cancellation or discontinuation.
- Convince customers to continue using the company's products or services through effective retention strategies.
- Address customer complaints professionally and provide suitable resolutions.
- Explain product or service perks, offers, and alternatives to retain customers.
- Maintain customer satisfaction while achieving retention targets and performance metrics.
- Follow company policies, quality standards, and call-handling procedures.
- Maintain accurate customer records and update call details in the system.