Join our team as an International Voice Technical Support specialist, where you'll play a pivotal role in delivering outstanding technical assistance to our international clientele. Your expertise will ensure that we maintain high standards of customer satisfaction and deliver seamless service experiences. In this role, you will engage directly with customers via voice communication, addressing and troubleshooting a variety of technical issues tied to our products and services. You will actively collaborate with various departments to refine service delivery and enhance the overall customer experience. Keeping accurate records of customer interactions and technical challenges in our support system is essential, along with staying abreast of product knowledge and current industry trends. Key responsibilities include: - Deliver exceptional technical support to international customers through voice interactions.



- Diagnose and resolve technical problems related to our offerings. - Collaborate with cross-functional teams to improve service quality and customer satisfaction. - Maintain detailed documentation of customer interactions and troubleshooting efforts. - Keep updated on product specifics and emerging industry trends to provide informed assistance. Candidates must have prior experience in international voice support or related technical roles, showcasing strong troubleshooting capabilities even under pressure. Excellent verbal communication skills in English are crucial, focusing on clarity and professionalism. A solid understanding of technical concepts and a willingness to quickly adapt to current technologies are also important for success in this position.

This job is provided by Shine.com

📌 International Voice Technical Support - Troubleshooting (Bengaluru)
🏢 Lyros Technologies-CMMI Level 3
📍 Bengaluru