- Coordinate with vendors for product supply, maintenance, and team training.
- Devise new packages or promotions to enhance revenue.
- Monitor Rooms, Spa & Salon and Sports revenue during the shift and identify opportunities for upgrades, cross-selling and pre-booking.
- Monitor usage of consumables (spa products, towels, gym supplies) to minimize wastage and control costs.
- Support department heads in staying within allocated budgets for wellness and activity areas.
- Supervise front desk staff to maintain a warm, productive, and professional welcome.
- Train staff to handle member check-ins, queries, and guest interactions with personalized service.
- Resolve member concerns and operational challenges promptly and courteously.
- Oversee member appointments, feedback, and customization of wellness packages.
- Address member feedback and resolve disputes or operational issues in real time.
- Lead by example in creating a welcoming and courteous club environment.
- Ensure all bookings, reservations, and events are managed effectively.
- Maintain logs, reports, and internal communication for smooth shift transitions.
- Monitor service quality, hygiene protocols, and member satisfaction in spa & salon.
- Ensure all activity zones (Gym, Swimming Pool, MPC, Billiards Room, Squash Courts, etc.) are clean, safe, and guest-ready.
- Supervise spa and salon teams to ensure high standards of wellness and grooming services.
- Coordinate with trainers, coaches, and attendants to deliver consistent member experiences.
- Monitor usage of equipment, adherence to booking protocols,



and safety guidelines.
- Enforce club rules, dress codes, and discipline standards in all activity zones.
- Conduct routine inspections of guest rooms and all Club public areas; monitor cleanliness, grooming, linen/amenity availability and housekeeping deployment; coordinate immediate corrective action wherever standards are not met.
- Conduct routine checks and audits of fire safety, emergency procedures, and cleanliness.
- Escalate maintenance and member issues to the concerned departments as necessary.
- Conduct pre-shift briefings and Club walkthroughs; review occupancy, room arrivals, bookings, events, Spa/Salon appointments and sports reservations; ensure proper shift handover.
- Manage grooming, punctuality, and professionalism of all staff.
- Provide on-ground support to various teams and act as the go-to leader during the shift.
- Enforce adherence to health, hygiene, and safety protocols across all departments.

Mandatory Requirements :

- Prior experience with luxury hospitality brands is preferred.
- Must have strong people management, communication, problem-solving skills & Team Handling .
- Should be actively involved in revenue generation, upselling, and identifying opportunities to improve revenue.
- Must coordinate effectively with Housekeeping (HK) and other departments to ensure smooth daily operations.
- Should be capable of handling critical situations, resolving guest complaints, managing escalations, and maintaining high service standards.

Education - Graduation Manatory

📌 Duty Manager (Mumbai)
🏢 Hospitality Client
📍 Mumbai