Company: ColdStar Logistics

Experience: 8–12 years

Department: Digital Transformation / Technology

Employment Type: Full-time, on ColdStar Logistics payroll

Location: Mumbai (in-person, onsite role), with visits to warehouses and operational facilities

Reports to: Top management / C-suite

Compensation: Industry standard

About The Company

India’s logistics sector is large but highly fragmented. ColdStar Logistics is building an integrated, technology-led network for new-age logistics, serving quick commerce, e-commerce, D2C food, FMCG, QSR, & pharma companies. From 30+ warehouses to a reach of 7,000+ pincodes, ColdStar keeps India’s fastest-growing consumer brands stocked and on time.

About The Role

ColdStar Logistics is undergoing a company-wide digital transformation, rebuilding the core platforms that run its warehousing, transportation and distribution operations. It is looking for a Lead Techno-functional professional to drive this transformation, along with business technology initiatives, operational innovation and adoption of technology solutions across the organization. As ColdStar grows, the role will also build and lead an in-house technology team.

The individual will work closely with ColdStar’s business leadership, warehouse operations, transportation teams, finance, customer service and other departments to understand business challenges and identify opportunities for improvement.

The role will act as the primary bridge between ColdStar’s business stakeholders and its external technology partner, ensuring that business requirements are clearly defined, technology investments address the right problems, delivered solutions are thoroughly validated, and employees successfully adopt new systems.

The successful candidate must combine solid business analysis capabilities with a practical understanding of enterprise applications, software engineering, data, automation and emerging AI technologies.

Key Responsibilities

- Business Process Analysis and Requirements Management
- Understand ColdStar’s end-to-end logistics, warehousing, inventory, transportation, distribution and customer-service operations.
- Engage with business leaders, process owners and frontline users to identify operational challenges and improvement opportunities.
- Conduct requirement workshops, stakeholder interviews and operational process reviews.
- Document current processes, pain points, business rules, exception scenarios and future-state workflows.
- Prepare Business Requirement Documents (BRDs), functional specifications, user stories and clear acceptance criteria.
- Define detailed scopes of work in collaboration with engineering and solution architecture teams.
- Ensure requirements are complete, unambiguous,



prioritized and formally agreed upon before development begins.
- Manage requirement changes and ensure their business implications are understood.
- Technology Partner Coordination and Delivery Oversight
- Serve as ColdStar’s primary techno-functional point of contact for Technology Teams.
- Translate operational requirements into actionable inputs for software developers, architects, QA engineers and data/AI specialists.
- Participate in solution design reviews, sprint planning, demonstrations and release discussions.
- Validate proposed solutions against ColdStar’s operational requirements and business priorities.
- Monitor delivery progress, dependencies, risks, functional gaps and scope changes.
- Coordinate with ColdStar stakeholders to resolve requirement ambiguities and business decisions.
- Ensure delivered technology is practical, scalable, secure and aligned with business needs.
- UAT and Solution Acceptance
- Own ColdStar’s overall business UAT planning and acceptance process.
- Review and approve UAT scenarios, test cases and acceptance criteria.
- Perform initial functional validation of important workflows.
- Identify actual business users who must participate in UAT.
- Ensure users test solutions against real operational scenarios, including exceptions and failure cases.
- Track defects, functional gaps and usability issues through resolution.
- Coordinate retesting with Technology Teams and relevant ColdStar users.
- Obtain formal UAT acceptance from authorized business process owners.
- Recommend production readiness based on functional completeness and business acceptance.
- Technology Adoption and Change Management
- Ensure delivered solutions are adopted effectively across ColdStar’s operational teams.
- Develop training, communication and adoption strategies for new systems and features.
- Coordinate user onboarding, demonstrations and operational training.
- Monitor adoption, usage patterns, manual workarounds and user feedback.
- Work with department heads to embed current systems into standard operating procedures.
- Identify and address resistance to change, usability problems and process gaps.
- Measure the operational value realized from technology investments.
- Innovation, Competitive Intelligence and Digital Roadmap
- Proactively research digital innovations, emerging technologies and competitive practices in logistics, cold-chain operations,



transportation and warehousing.
- Identify opportunities involving process automation, IoT, analytics, AI, GenAI and agentic AI.
- Evaluate technology opportunities based on business value, feasibility, implementation effort and return on investment.
- Work with engineering and innovation teams to evaluate potential solutions.
- Maintain a prioritized backlog of business improvements and innovation initiatives.
- Recommend quarterly technology priorities to ColdStar’s leadership.
- Align technology priorities with ColdStar’s business strategy and identify operational problems that can be solved through technology.
- Use AI/ML and analytics to make sense of the data generated by ColdStar’s systems and turn it into insights for operations and leadership.
- Help build technology into ColdStar’s culture and everyday ways of working.
- Track industry developments and identify opportunities to improve ColdStar’s operational efficiency, customer experience and competitive positioning.
- Technology Team Leadership
- Build and lead ColdStar’s in-house technology team as the company grows.
- Mentor team members and set clear standards, priorities and ways of working.

Required Qualifications And Experience

- 8–12 years of experience in business analysis, techno-functional consulting, enterprise application implementation or digital transformation.
- Strong understanding of logistics, warehousing, transportation, supply chain or distribution operations.
- Proven experience working with software development teams or external technology implementation partners.
- Experience independently preparing BRDs, functional specifications, user stories and acceptance criteria.
- Hands-on experience managing UAT, business acceptance and technology adoption.
- Working understanding of APIs, databases, SQL fundamentals, integrations, cloud applications and enterprise software architecture.
- Familiarity with WMS, TMS, ERP, fleet management, inventory management or related enterprise applications.
- Knowledge of Agile delivery, Jira, Azure DevOps or similar tools.
- Strong analytical thinking, communication, stakeholder management and problem-solving abilities.
- Ability to work closely with both business users and technical engineering teams.

Preferred Experience

- Cold-chain logistics and temperature-controlled supply-chain operations.
- Experience with IoT, real-time tracking, warehouse automation or fleet analytics.
- Exposure to Microsoft Azure, Power Platform, Power BI or enterprise data platforms.
- Understanding of AI/ML, GenAI and automation use cases in logistics.
- Experience with operational change management and technology adoption programs.

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