About GetLook

GetLook brings salon and beauty services to customers' homes in 12+ Indian cities. Our trained beauty partners deliver salon-quality services at the customer's doorstep. We're on a fast growth track and scaling rapidly, and Delhi NCR is a big part of that.

The role

You'll run GetLook in Delhi NCR end to end. Your main levers are supply and fulfilment. If we have enough skilled beauty partners in the right areas, and every booking is delivered on time and done well, the city grows. You'll own the numbers that make that happen.

You'll start with two operations executives and build the rest of the city team yourself. As the city grows, so does your role.

What you'll own

Supply

- Build and grow the beauty partner network in Delhi NCR: sourcing, screening, onboarding and activation
- Plan capacity by area, time slot and service category so supply stays ahead of demand
- Drive partner productivity, earnings and retention, and cut early churn
- Set up partner training and quality checks from scratch so current partners are ready for real bookings

Fulfilment

- Make sure every confirmed booking is assigned, served on time and done to standard
- Bring down partner-side cancellations, late arrivals and no-shows
- Track service quality through ratings, complaints and rework, and fix the root causes, not just the individual cases
- Manage partner kits and inventory, plus cash collection and reconciliation

Team





- Lead and develop the two operations executives already in the city
- Hire and onboard a trainer, plus more team members as the city grows
- Set up daily routines, targets and reviews so the team runs without constant escalation

Metrics you'll own

- Fulfilment rate and on-time arrival %
- Active beauty partners and partner utilisation
- Partner-side cancellation rate
- Customer ratings, complaint rate and repeat rate
- Partner retention

What we're looking for

- 1 to 5 years in city or field operations at a home services, quick commerce or hyperlocal company (Urban Company, Yes Madam, Blinkit, Swiggy, Zepto or similar)
- Experience managing a gig or field workforce: hiring, onboarding, performance and retention
- Has managed or mentored a small team
- Comfortable with data: you track your metrics in Sheets or Excel and act on them daily
- An owner's mindset: you treat the city's numbers as your own

Why join

- Fast career growth: you grow as the city grows, with a bigger team, more scope and more responsibility as Delhi NCR scales
- Join a company on a fast growth track, scaling rapidly across cities
- You run a full city and build its team from the ground up
- Direct exposure to the leadership team
- Your work moves the business directly; supply and fulfilment are where growth comes from here
- CTC: ₹6 to 8.5 LPA

📌 City Manager - Delhi NCR
🏢 GetLook
📍 Delhi