About the Company:

Kaynet Financial Services Private Limited (Taplend) is an RBI-registered Non-Banking Financial Company (NBFC) engaged in digital lending and allied financial services. The Company operates through a technology-driven platform focusing on credit assessment, lending, collections, and portfolio management. Taplend is committed to maintaining high compliance standards, ethical recovery practices, and customer-centric financial solutions in line with RBI guidelines.

Job Summary:

We are hiring Personal Loan EMI Collection Executives responsible for managing assigned overdue accounts, ensuring timely EMI recovery, generating repayment commitments, and maintaining accurate collection records. The candidate should be target-oriented, disciplined, and capable of handling customer interactions professionally while strictly adhering to RBI recovery norms and company policies.

Key Responsibilities:

•Handle assigned personal loan EMI overdue accounts and ensure timely collections.

•Make outbound calls to customers for EMI reminders, overdue follow-ups, and repayment confirmations.

•Generate and follow-up on PTP (Promise to Pay) commitments and ensure timely conversion.

•Guide customers for digital repayment through UPI, payment links, auto-debit mandates, etc.

•Handle bounced EMI cases and re-initiate follow-ups.

•Update customer conversations, remarks, and payment status in CRM on a daily basis.

•Coordinate with internal teams for dispute resolution and repayment-related queries.

•Escalate high-risk, repeated defaulters,



or sensitive cases to senior management.

•Ensure strict compliance with RBI Fair Practices Code, recovery guidelines, and data privacy norms.

Educational Qualification:

•Minimum: 12th Pass / Higher Secondary

•Preferred: Graduate (Any Stream)

•Finance, Banking, or Business background will be an added advantage.

Required Skills & Competencies:

•Strong communication skills (Hindi mandatory; additional local language preferred).

•Good negotiation and convincing ability.

•Customer handling and objection management skills.

•Ability to work under pressure and achieve daily/monthly targets.

•Basic knowledge of CRM systems and Excel/Google Sheets.

•Target-driven and disciplined work ethic.

•Understanding of ethical recovery practices.

Preferred Experience:

•Experience in Personal Loan / NBFC / Bank / Fintech Collections.

•Knowledge of bucket handling (1–30, 31–60, 61–90, 90+ DPD).

•Experience in soft collection, early bucket recovery, and repayment counselling preferred.

Key Performance Indicators (KPIs):

•EMI Collection Target Achievement (%)

•PTP Conversion Rate

•Calling Productivity & Connect Ratio

•Resolution & Recovery Rate

•Reduction in Overdue Portfolio

•Compliance Adherence Score

•Customer Satisfaction / Complaint Ratio

Compensation & Advantages:

•Fixed Salary + Performance-Based Incentives

•Growth opportunity within the collections & recovery domain

•Performance-linked career progression

📌 Collections Specialist (Delhi)
🏢 Taplend India
📍 Delhi