JOB DESCRIPTIONPosition: General Manager (GM) – Club

Department: Club Operations & Management
Reports To: Managing Committee / Board of Directors / Club President
Location: [NOIDA]
Employment Type: Full-Time

1. Job Purpose

The General Manager (GM) will be responsible for the overall administration, management, and smooth functioning of the club. The role involves ensuring operational excellence, financial performance, member satisfaction, staff management, maintenance of facilities, and compliance with all statutory and regulatory requirements.

The GM will act as the key link between the Managing Committee, club members, employees, vendors, and other stakeholders to ensure the club operates efficiently and maintains its reputation, service standards, and financial sustainability.

2. Key Roles & Responsibilities

A. Overall Club Operations

- Manage the day-to-day operations of the entire club.
- Ensure smooth functioning of all departments and facilities.
- Establish and implement operational policies, procedures, and service standards.
- Monitor the performance of all departments and ensure operational efficiency.
- Ensure the club premises remain clean, safe, hygienic, and well-maintained.

B. Member Relations & Guest Experience

- Ensure a high level of member satisfaction and hospitality.
- Handle member complaints, suggestions, and feedback professionally.
- Develop initiatives to improve member engagement and retention.
- Ensure members and guests receive quality services and personalized attention.
- Maintain strong relationships with club members and key stakeholders.

C. Financial Management & Budgeting

- Prepare annual operating budgets and business plans.
- Monitor revenue, expenses, profitability, and cash flow.
- Ensure effective cost control and optimum utilization of resources.
- Identify new revenue-generating opportunities.
- Review financial reports and submit periodic performance reports to management.
- Ensure proper billing, collections, inventory control, and financial discipline.

D. Food & Beverage Management

- Oversee restaurants, bars, banquets, catering, and other F&B; operations, wherever applicable.
- Maintain food quality, hygiene, presentation, and service standards.
- Monitor food costs, beverage costs, wastage, and inventory.
- Ensure compliance with applicable food safety and licensing requirements.

E. Human Resource & Team Management

- Lead, motivate, and supervise all club employees.




- Define departmental responsibilities and performance targets.
- Ensure recruitment, training, development, and performance evaluations.
- Maintain employee discipline and workplace standards.
- Develop a professional, service-oriented team culture.

F. Facilities & Infrastructure Management

- Supervise the maintenance of club buildings, interiors, equipment, and utilities.
- Ensure proper functioning of swimming pools, gyms, sports facilities, banquet halls, and recreational areas, wherever applicable.
- Coordinate preventive and corrective maintenance.
- Monitor security, housekeeping, landscaping, and engineering services.
- Ensure appropriate safety and emergency preparedness measures.

G. Events, Activities & Promotions

- Plan and oversee club events, social gatherings, tournaments, festivals, and special occasions.
- Develop activities to increase member participation and engagement.
- Coordinate with internal teams, event organizers, and external vendors.
- Explore opportunities to promote the club and enhance its brand image.

H. Administration, Compliance & Governance

- Ensure compliance with applicable laws, licenses, regulations, and club bylaws.
- Maintain proper administrative records, contracts, and documentation.
- Implement internal controls and standard operating procedures.
- Coordinate with government authorities and external agencies, as required.
- Prepare management reports, operational updates, and presentations for the Managing Committee.
- Implement decisions and directions issued by the Managing Committee/Board.

I. Vendor & Procurement Management

- Supervise procurement of goods, materials, and services.
- Negotiate with vendors and service providers for competitive pricing.
- Ensure quality standards and timely delivery.
- Review vendor contracts and service-level performance.

3. Key Performance Indicators (KPIs)

The GM's performance will be evaluated on:

- Member satisfaction and retention.
- Overall club revenue and financial performance.
- Budget adherence and cost control.




- Operational efficiency and service quality.
- Employee productivity and retention.
- Maintenance and upkeep of club facilities.
- Quality of food, beverage, and hospitality services.
- Successful execution of events and activities.
- Statutory compliance and safety standards.
- Implementation of Managing Committee decisions.

4. Qualifications & Experience

- Graduate in Hotel Management, Business Administration, Hospitality Management, or a related discipline.
- Postgraduate qualification in Management/Hospitality will be an added advantage.
- Minimum 8–12 years of relevant experience in club management, hospitality, hotels, resorts, or large-scale facility operations.
- At least 3–5 years of experience in a senior managerial or leadership position.
- Experience in managing multiple departments, teams, budgets, and member-facing operations.

5. Required Skills & Competencies

- Robust leadership and people-management skills.
- Excellent communication and interpersonal abilities.
- Financial planning, budgeting, and cost-control expertise.
- Strong member relationship and customer service orientation.
- Problem-solving and decision-making capabilities.
- Knowledge of hospitality and club operations.
- Negotiation and vendor-management skills.
- Ability to manage multiple functions simultaneously.
- High standards of integrity, professionalism, and accountability.

6. Authority & Accountability

The General Manager shall have operational authority over all club departments and employees, within the approved policies, budgets, financial limits, and delegated powers.

The GM shall be accountable to the Managing Committee/Board of Directors for:

- Overall operational and financial performance.
- Member satisfaction and service standards.
- Employee discipline and productivity.
- Asset protection and infrastructure upkeep.
- Statutory compliance and risk management.
- Timely implementation of management decisions.

7. Expected Outcome

To ensure that the club functions as a professionally managed, financially sustainable, member-centric, and well-maintained organization, delivering excellent hospitality, recreation, sports, and lifestyle experiences to its members and guests.

Pay: ₹50,000.00 - ₹80,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

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