- Service Appointments: Scheduling regular maintenance, repairs, and follow-ups for customers. [1]
- Service Reminders & Calls: Making outbound reminder calls for scheduled services, oil changes, or insurance renewals. [1]
- Customer Coordination: Welcoming customers, coordinating with service advisors and workshop floors on vehicle status, and keeping clients updated. [1, 2]
- Feedback & Complaint Handling: Collecting post-service feedback, addressing customer queries or complaints, and ensuring high customer satisfaction scores (CSAT). [1, 2]
- Database Management: Updating and maintaining digital CRM records, repair logs, and customer interaction histories. [1, 2]