Job Summary:

The Front Office Junior Executive plays a crucial role in delivering exceptional guest experiences at our hotel. This position involves assisting with daily front office operations, managing guest inquiries, and providing support to the front office team. You will be the first point of contact for guests, ensuring a warm welcome and efficient service.

Key Responsibilities:

- Guest Check-In/Check-Out: Assist with the check-in and check-out processes, ensuring a smooth and efficient experience for all guests.
- Customer Service: Provide outstanding customer service by addressing guest inquiries, resolving complaints, and ensuring guest satisfaction.
- Communication: Effectively communicate with guests and staff to facilitate seamless operations and maintain a positive atmosphere.
- Reservation Management: Assist with managing reservations, including processing bookings, modifications, and cancellations, ensuring accurate records.
- Billing and Payments: Support the front office team in handling guest accounts, processing payments, and ensuring accurate billing.
- Information Provision: Provide guests with information about hotel services, local attractions, and activities, enhancing their overall experience.
- Administrative Support: Maintain the front office area, including organizing paperwork, filing, and ensuring all materials are up to date.
- Team Collaboration: Work closely with other departments,



such as housekeeping and maintenance, to ensure timely and effective guest service.
- Training and Development: Participate in training programs to enhance skills and knowledge related to front office operations.

Qualifications:

- Education: High school diploma or equivalent; a degree in Hospitality Management or related field is a plus.
- Experience: Previous experience in a front office or customer service role within the hospitality industry is preferred but not required.
- Skills:
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency in hotel management software and Microsoft Office Suite.
- Personal Attributes:
- Positive attitude with a commitment to delivering excellent customer service.
- Detail-oriented and organized.
- Willingness to learn and adapt to new situations.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A supportive and energetic work environment.

Interested candidate can connect on (phone hidden) or at (phone hidden) or can submit their CV on [email protected]

Job Type: Full-time

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

- Food provided
- Health insurance
- Provident Fund

Experience:

- total work: 2 years (Preferred)

Work Location: In person

📌 Front Office Junior Executive (India)
🏢 CLUB EMERALD
📍 India