Tourism Business Operations & Business Development Manager – Job Description

About the role

- Company: Vithu Tourism and Property Management India Pvt. Ltd. (Vithu Tours)

- Position: Operations & Business Manager

- Location: Hinjewadi, Pune (on-site, with travel as required)

- Experience: 4–8 years in travel, tourism or hospitality, including at least 2 years in operations

- Reports to: Founder / Director

Vithu Tours is an international travel company serving Indian travellers, with property management and car rental services alongside. We are looking for an Operations & Business Manager to run day-to-day travel operations smoothly and help grow the business. You will own the booking process from first enquiry to the client's safe return, manage our partner network, and work with the founder on branding, automation and growth.

Key responsibilities

- Manage the end-to-end booking process, from enquiry and quotation to confirmation, vouchers and post-trip follow-up.

- Create professional itineraries and quotations for domestic and international trips, with realistic routing, timings and pricing.

- Handle visa applications, passport validity checks, travel insurance and destination-wise document checklists.

- Coordinate forex requirements for clients where needed.

- Manage group departures: rooming lists, flight manifests, coach allocation and tour-manager briefings.

- Provide on-trip support and handle emergencies such as flight delays, missed connections, hotel issues, lost documents and medical situations.

- Send pre-departure briefings, collect post-trip feedback and resolve complaints quickly.

- Build and maintain relationships with hotels, resorts, airlines, DMCs, transport partners and contractors.

- Negotiate rates, allotments and cancellation terms, and keep a current contracted-rates sheet.

- Track partner service quality and replace under-performing vendors.

- Track client advances, balance payments, refunds and cancellations,



and reconcile vendor payments.

- Monitor margin per booking and flag loss-making quotes before confirmation.

- Work with the accountant to apply GST and TCS on overseas tour packages correctly.

- Maintain accurate client records, booking files and business logistics in the CRM.

- Write and maintain SOPs for the booking-to-voucher process and group handling.

- Identify repetitive work and introduce AI and automation tools for quotations, follow-ups and reporting.

- Share weekly reports on enquiries, bookings, revenue, margins and pending payments with management.

- Suggest improvements to the tourism business model based on data and customer feedback.

- Plan campaigns and social media content with the marketing team or agency.

- Organize and host customer events, travel shows and destination presentations.

- Strengthen the Vithu Tours brand across every customer touchpoint.

- Design and run loyalty and referral programmes for customers, and reward schemes for the team.

- Build and maintain relationships with investors, management and internal teams (Sales, Finance, HR).

- Support the founder on new destinations, products and partnerships.

- Travel domestically or internationally with corporate and event groups when required. Separate incentives are paid for such travel.

- Be available outside office hours and on weekends while clients are travelling.

Skills and qualificationsRequired

- Graduate in any discipline. A degree or diploma in travel, tourism, hospitality or business management is preferred.

- 4–8 years in travel, tourism or hospitality,



with hands-on operations experience.

- Working knowledge of visa processes for popular destinations such as Dubai, Schengen countries, Thailand, Vietnam and Singapore.

- Experience with flight booking portals or GDS (Amadeus, Galileo), hotel extranets and B2B travel portals.

- Strong Excel or Google Sheets skills and comfort using a CRM.

- Basic understanding of GST, TCS and travel-industry billing.

- Fluent English, Hindi and Marathi, written and spoken.

- Willingness to travel and to be available during client trips.

Preferred

- Experience handling corporate, MICE or large group tours.

- Familiarity with AI tools and automation (for example ChatGPT, Claude, Zapier or WhatsApp Business automation).

- Experience planning social media campaigns or hosting events.

- Existing network of hotels, DMCs and transport partners.

Personal qualities

- Comfortable working in a fast-paced environment and handling several bookings and priorities at once.

- Strong attention to detail, since one wrong name or date is costly in travel.

- Calm, practical problem-solving under pressure and across time zones.

- Clear communicator who builds trust with customers, partners and investors.

- Self-starter who takes ownership and likes building systems.

What we offer

- Salary: ₹18,000–25,000 per month, based on experience

- Monthly incentives and bonuses on bookings and growth targets, paid over and above salary

- Separate incentives for travel with groups

- Chance to travel domestically and internationally

- A key role in a growing company, with room to shape its systems and brand

How to apply

Send your CV and a short note on your operations experience to [email protected] with the subject line Application – Tourism Business Operations & Business Development Manager.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Tourism Business Operations & Business Development Manager (India)
🏢 Vithu Tourism and Property Management India Private
📍 India