Main Roles of an Education Counselling – Customer Support Executive
1. Student Counselling & Guidance

- Understand students’ educational background, interests, and career goals.
- Provide information about available courses, certifications, and training programs.
- Suggest the right course based on student needs and eligibility.
- Help students understand career scope and job opportunities.

2. Customer Support & Communication

- Handle incoming calls, walk-ins, WhatsApp, and email inquiries.
- Respond politely and professionally to student/parent questions.
- Resolve doubts regarding courses, fees, duration, schedules, and placements.
- Maintain strong follow-up until the admission is completed.

3. Admission Coordination

- Explain admission procedures clearly.
- Assist students in filling application forms and documentation.
- Coordinate with faculty or admin for batch scheduling.
- Ensure smooth onboarding of new students.

4. Sales & Target Achievement

- Convert inquiries into admissions (lead conversion).




- Maintain records of daily inquiries and admissions.
- Work with the management to achieve monthly admission targets.
- Participate in marketing activities (seminars, outreach, campaigns).

5. Relationship Management

- Build trust with students and parents.
- Provide after-admission support and collect feedback.
- Maintain long-term relationships for referrals.

6. Administrative Support

- Manage student data and update CRM/excel sheets.
- Prepare daily reports and share with the management.
- Coordinate with trainers for class updates or issues.

7. Behaviour & Professionalism

- Maintain a positive attitude and good communication skills.
- Be patient, friendly, and problem-solving oriented.
- Represent the institute professionally at all times.

Job Type: Full time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Admission Counsellor (India)
🏢 SSL EDUCATION
📍 India