01 About the role

Manage domestic and international shipments across both brands, ensuring accurate dispatch, competitive shipping costs and timely delivery.

02 Key responsibilities

- Coordinate daily dispatches

Handle shipment booking, labels, invoices, packing lists and required international shipping documentation.

- Negotiate and onboard shipping partners

Identify, negotiate with and onboard shipping partners. Compare rates, surcharges, delivery timelines, service coverage and reliability regularly.

- Select suitable shipping partners

Choose partners based on destination, shipment requirements, cost and delivery commitments.

- Track shipments through delivery

Proactively resolve delays, failed delivery attempts, customs queries and other shipping issues.

- Coordinate with internal teams

Work with packing, production and customer service teams to ensure orders are complete, correctly addressed and dispatched on time.

- Handle returns and shipment claims

Handle returns, undelivered shipments, and claims for lost or damaged parcels; follow through on refunds and settlements.

- Check courier bills

Check courier bills against agreed rates and resolve incorrect charges.

- Maintain shipment records





Maintain shipment records and report delivery performance, shipping costs and recurring issues.

03 Essential skills and requirements

- 3–4 years of practical experience in domestic and international shipping, preferably in ecommerce.
- Working knowledge of courier portals, shipment tracking, customs documentation and international shipping procedures.
- Strong negotiation, vendor management and problem-solving skills.
- Comfortable using Excel and Google Sheets to compare rates and maintain shipping trackers.
- Valuable written and spoken English for coordinating with shipping partners and handling international queries.
- Accuracy with addresses, weights, dimensions and shipping documents.
- Punctual, organized and proactive, with ownership of shipments through final delivery.

04 Good to have

- Experience shipping apparel and accessories.
- Existing relationships with domestic and international courier partners.
- Experience reducing shipping costs and improving delivery performance.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Shipping Executive(Utsav Fashion & Seams Friendly) (Jaipur)
🏢 Utsav Fashion/Seams Friendly
📍 Jaipur