Position Overview

We are looking for an Order Processing Executive to manage end-to-end order processing, vendor coordination, shipment tracking, and order-related queries. The candidate should have strong attention to detail, good communication skills, and the ability to ensure accurate and timely order fulfilment.

Key Responsibilities

- Place orders on vendor websites and verify order details accurately.
- Verify USA shipping addresses, customer information, and vendor details.
- Handle order-related emails and coordinate with customers, vendors, and carriers.
- Prepare shipping labels and compare shipping costs for approval.
- Calculate P&L; and coordinate with respective internal teams.
- Follow up with vendors for order status and inventory arrival (ETA).
- Resolve order discrepancies, including short/excess shipments, incorrect orders,



and cancellations.
- Coordinate shipment rerouting with vendors and carriers.
- Handle order cancellations and refund processing.
- Track shipments and follow up on delivery delays and other discrepancies.

Skills & Qualifications

- Graduate in any discipline.
- Experience in order processing, e-commerce operations, or logistics preferred.
- Knowledge of MS Excel and MS Office.
- Good written and verbal communication skills.
- Solid attention to detail and accuracy.
- Vendor management and coordination skills.
- Problem-solving and follow-up abilities.
- Ability to multitask and work within deadlines.

Work Location: In person

📌 Order Processing Executive (India)
🏢 Whole9yards Global E-Commerce
📍 India