Job Summary

We are looking for a confident, empathetic Tele Caller to join our Customer Relations team. The role involves handling inbound and outbound calls, resolving customer queries, building lasting relationships, and representing the company professionally on every call. The ideal candidate is fluent in English, communicates clearly, handles pressure well, and is committed to customer satisfaction.

Key Responsibilities

- Handle inbound and outbound calls to answer queries, provide product or service information, and resolve complaints.
- Follow up with existing and prospective customers to maintain engagement and encourage repeat business.
- Understand customer needs and recommend suitable products or services.
- Record accurate call details, feedback, and follow-up actions in the CRM system.
- Resolve issues on the first call wherever possible, and escalate complex cases to the concerned team.
- Meet daily and monthly targets for call volume, call quality, conversions, and customer satisfaction.
- Conduct feedback and satisfaction calls, and share customer insights with the team.
- Follow call scripts, compliance guidelines, and data confidentiality policies.
- Coordinate with sales, operations,



and support teams to ensure timely resolution.

Qualifications

- Bachelor’s degree or Higher Secondary (12th) with relevant experience.
- 2 to 5 years of experience as a Tele Caller, Customer Care Executive, or in a similar customer-facing voice role.

Required Skills

- Fluency in English (spoken and written).
- Solid listening, empathy, and customer-handling skills.
- Good persuasion and objection-handling ability.
- Working knowledge of MS Office and CRM or call-management software.
- Good typing speed with accurate data entry.
- Ability to stay calm, polite, and professional under pressure.
- Time management and target orientation.

Preferred Skills

- Proficiency in Hindi and/or an additional regional language (e.g., Malayalam).
- Experience in a BPO, banking, insurance, telecom, education, or e-commerce environment.
- Experience with dialer systems and ticketing tools.
- Basic sales or lead-conversion experience.
- Prior experience handling escalated customers.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Tele Caller, Customer Relations (Kochi)
🏢 Vieroots Wellness Solutions
📍 Kochi