Job Description – CRM Executive

Company: SVA Couture Pvt. Ltd.
Location: Lower Parel, Mumbai
Position: CRM Executive
Department: Customer Relationship Management

Job Overview

We are looking for a customer-focused and organized CRM Executive to manage customer relationships, maintain customer databases, handle queries, and ensure a smooth customer experience. The candidate will be responsible for customer follow-ups, feedback management, and building long-term customer relationships.

Key Responsibilities

- Manage and maintain customer databases and records.
- Handle customer queries, complaints, and feedback through calls, WhatsApp, emails, and other communication channels.
- Follow up with existing customers regarding purchases, enquiries, appointments, and after-sales services.
- Build and maintain strong relationships with existing and potential customers.
- Coordinate with the sales and store teams to ensure customer satisfaction.
- Maintain records of customer interactions and follow-ups.
- Inform customers about recent collections, launches, offers, and events.




- Track customer preferences and purchase history.
- Ensure timely resolution of customer complaints and concerns.
- Prepare regular CRM reports and share customer-related updates with management.

Required Skills & Qualifications

- Graduate in any discipline.
- 1–3 years of experience in CRM or customer relationship management, preferably in fashion or retail.
- Good verbal and written communication skills.
- Proficiency in MS Excel and basic computer applications.
- Knowledge of CRM software and customer database management.
- Strong follow-up, coordination, and problem-solving skills.
- Professional attitude with a customer-first approach.

Preferred Candidate

- Presentable and well-organized.
- Good communication and interpersonal skills.
- Ability to manage multiple tasks.
- Strong attention to detail and customer service orientation.

Job Location: Lower Parel, Mumbai.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 CRM Executive (Mumbai)
🏢 SVA COUTURE PRIVATE
📍 Mumbai