Branch Manager - Gold Loans - BadarpurDesignation: ManagerLocation: India Haryana FaridabadOrganization: Financial ServicesJob Description:Key Result Areas Supporting Actions Business Growth & Acquisition- Achieve targets for new CUID creation.- Drive new customer disbursements as per percentile role benchmarks. - Ensure net growth and tonnage growth in line with branch plan.Yield & Profitability Management- Achieve onboarding yield benchmarks- Drive optimal ticket size, renewal mix, and repeat customer engagement. - Ensure cost-productive branch operations.Portfolio Quality & Risk Management- Maintain auction-to-book ratio- Ensure strict adherence to LTV, documentation quality, and purity testing protocols. - Resolve spurious and bentex cases within defined timelinesCollections & Delinquency Management- Deliver resolution for 0–30 DPD bucket.- Monitor overdue accounts and perform timely follow-up.
- Support recovery actions as per internal guidelines.Compliance, Audit & Governance- Achieve audit score as defined, ensure closure of audit findings.- Maintain zero-tolerance on operational deviations and regulatory breaches. - Ensure accuracy in process, record keeping, and vault management.Customer Service & Branch Experience- Ensure high service quality, fast turnaround time, and seamless grievance resolution. - Maintain branch hygiene, safety, and security standards.People Leadership & Productivity- Lead ABM, Gold Valuer, GLO, and CSE for daily performance.- Conduct coaching, on-the-job training, and reviews. - Ensure manpower productivity as per branch benchmarksGo BackApply to JobRefer a friend