Youll own one or more parts of the traveller journey across app and web; well set the exact charter with you. Work on our roadmap includes:
Search and booking comparing buses smarter filters a cleaner seat layout and fewer payment drop-offs.
The trip an AI-powered Trip Mode live tracking delay alerts and boarding-point guidance.
Cancellations and refunds alternatives before a cancel clear refund tracking and easy reschedules.
Growth and monetisation rewards and referrals cross-sell and upsell and supply-side monetisation through operator ads and sponsored listings.
What youll do
Own outcomes set the roadmap and KPIs for your area and own the results.
Find the real problem talk to travellers bus operators sales and on-ground teams and support and keep asking why until you reach the root cause.
Design the experience sketch and prototype and work with designers to craft aha moments and delightful nudges.
Build with AI prototype faster and turn manual support-heavy journeys into self-serve ones.
Let data decide pull your own data run A/B tests and challenge assumptions.
Ship end to end write clear specs launch smoothly keep improving and keep engineering design and business aligned.
What success looks like
Measurable gains in your metrics conversion repeat bookings app ratings fewer support contacts.
Superlative experiences with clear aha moments and delightful nudges that travellers notice.
At least one manual journey made self-serve with AI.
Who you are
A PM who thinks like a designer and notices friction others miss.
Deeply empathetic you feel the travellers worries before you design for them.
A design thinker who frames the problem before jumping to a solution and tests early with real users.
Comfortable with data and AI tools a transparent communicator and high on ownership.
Qualifications :
24 years of product management experience on customer-facing (B2C) app or web products.
A track record of shipping features end to end and moving a metric you can name.
Hands-on SQL and analytics funnels cohorts A/B tests (tools like Mixpanel CleverTap GA or similar).
Practical use of AI tools in product work e.g. ChatGPT or Claude for research and specs and Figma AI Lovable Cursor or similar for prototyping.
Hands-on with design thinking and user research interviews usability tests journey mapping and able to create wireframes and clickable prototypes in Figma or similar tools.
Clear written and verbal communication.
Strongly preferred
A UX UI or product design background. Please include a portfolio if you have one.
An MBA from a reputed business school.
Good to have
Experience in travel mobility e-commerce payments or marketplaces.
Experience with conversational AI offers or loyalty products.
Additional Information :
Additional Information
Candidates are responsible for safeguarding sensitive company data against unauthorized access use or disclosure and for reporting any suspected security incidents in line with the organizations ISMS (Information Security Management System) policies and procedures.