Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021 dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognised by the UGC and aligned with the National Education Policy (NEP) 2020 MSU is a pioneer in converging the skilling ecosystem with formal higher education through its Industry as Campus model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-job training within the curriculum. MSU is a recognised Awarding Body under NCVET empanelled with DGT and serves as an anchor university partner with NSDC and the PMU of NSDC International-collectively reinforcing its demand-driven industry-co-led academic 4th among Indias Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defence partnerships along with multiple national recognitions MSU stands among Indias leading skill-integrated higher education institutions.
For more information visit Medhavi Group:
Established in 2013 Medhavi Group is a unified ecosystem comprising MSU and various skill-promoting organisations dedicated to advancing skill development vocational training and industry-integrated higher education. With a strong outcome-driven approach the Group has trained over 6
lakh learners achieving more than 70% employability outcomes and currently supports 20000 active students across its diverse programs. Medhavi Group continues to bridge the gap between education and employment by building scalable industry-aligned talent pathways across India. Work Integrated Skill based Higher Education (WISE) is Medhavis flagship industry-integrated initiative built on the principle of Industry as Campus. It combines academic learning with structured on-the-job training ensuring students graduate with real work experience and industry-ready skills.
Through deep outcome-driven partnerships with over 300 leading industry and skill partners across 26 sectors including Hyundai Mahindra IHG Group Nephroplus Barbeque Nation Nexus Select Malls ClassPlus Tata Electronics Marriott ITC and others- WISE enables learners to acquire role- specific competencies directly within live business environments. WISE creates a demand-driven talent pipeline for industries that enhances employability improves workforce productivity and bridges the industry skill gap.
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We are looking for a detail-oriented and analytical Business Analyst / Process Excellence Lead to drive business process documentation optimization and standardization across Medhavi Skills incumbent will work closely with multiple departments including academics examinationsadmissions finance IQAC client servicing and delivery teams to map workflows identify inefficiencies and create structured operating procedures and automation-ready process frameworks. This role is critical in helping the organization build scalable efficient and well-governed operational systems.
Key Responsibilities:
1. Process Mapping & Analysis
Map end-to-end business processes across key functions including admissions examinations academics finance client servicing delivery and compliance.
Conduct workflow analysis to identify process gaps bottlenecks redundancies and inefficiencies.
Develop detailed swimlane diagrams process maps and workflow documentation.
2. SOP & Governance Framework
Design and document Standard Operating Procedures (SOPs) Service Level Agreements (SLAs) and process control mechanisms.
Establish RACI matrices and accountability frameworks for critical operational workflows.
Define control checkpoints and governance mechanisms to improve process compliance.
3. Continuous Improvement & Optimization
Recommend process improvement initiatives using Lean / Six Sigma principles.
Conduct turnaround time analysis and productivity assessments across functions.
Drive standardization and simplification of operational workflows.
4. Automation & Systems Enablement
Identify opportunities for process automation and digitization across departments.
Collaborate with business systems/technology teams to define requirements for workflow automation.
Prepare Business Requirement Documents (BRDs) for internal tools software enhancements and product builds.
5. Stakeholder Collaboration
Work closely with department heads and functional teams to understand pain points and operational challenges.
Facilitate workshops and discussions for process redesign and continuous improvement initiatives.
Support change management and adoption of revised workflows/processes.
Qualifications & Skills Required:
Bachelors/Masters degree in Business Administration Operations Engineering or related field.
510 years of experience in business analysis process excellence operational improvement or business transformation roles.
Excellent analytical documentation and stakeholder management skills
Strong attention to detail and structured problem-solving ability
What We Offer
- Chance to architect and scale a future-focused industry-integrated higher educationecosystem.
- Competitive compensation with performance-linked incentives.
- Leadership role in a rapidly growing national skills and university platform.
- A collaborative mission-driven environment.
- The opportunity to create a measurable impact on employability and workforce transformation at scale.
How to Apply
Interested candidates should submit a resume and cover letter detailing their qualifications and experience at at earliest possible.
Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
IC
📌 Business AnalystProcess Excellence Lead (Kolkata)
🏢 Medhavi Skills University
📍 Kolkata
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