ROLE PURPOSEThe Regional AM Manager leads customer support for injection moulding machines in the domestic market. The role is responsible for maintaining machine performance and uptime delivering end-to-end customer support strengthening customer relationships and generating aftermarket business to achieve assigned service and sales revenue RESPONSIBILITIESCustomer Support & Service DeliveryLead the Customer Support Team for injection moulding machines in the domestic end-to-end customer support covering machine installation breakdown calls technical troubleshooting spare-parts support operator training and processing-related timely customer communication for machine installation activities and site-readiness customers with mould trials both in-house and at customer sites to enable machine shipment and successful customers regularly to maintain solid liaison address service needs and support repeat Collections & Aftermarket GrowthPlan and achieve territorial service revenue and aftermarket sales revenue targets in the domestic aftermarket business through service opportunities spare-parts requirements and customer support and follow up for collection of outstanding payments related to spare customer requirements and service opportunities that can strengthen long-term aftermarket Improvement & Product FeedbackGather structured information on product performance and recurring machine and implement corrective and preventive actions for machine-related concerns and support deployment of actions across applicable with internal departments to resolve recurring issues in existing machines and provide recommendations for modifications or mould vendors as required for validation Intelligence & Cross-functional CoordinationConduct competitor analysis and share relevant insights to support future business and service key international customers for product troubleshooting or support requirements where with service sales engineering manufacturing and other internal teams to ensure timely resolution of customer & GovernancePrepare service data management information reports and required operational accurate and timely data entry in the ERP visibility of customer issues corrective actions revenue opportunities and pending METRICS / KPISRevenue & Customer OutcomesService & Technical DeliveryOperational DisciplineService revenue vs. targetAftermarket sales revenue vs. targetOutstanding spare-parts payment collectionRepeat customer and retention outcomesMachine uptime and breakdown resolutionInstallation and site-readiness effectivenessClosure of corrective / preventive actionsCustomer issue resolution and escalation closureAccuracy and timeliness of ERP / MIS dataOn-time reporting and follow-up closureCustomer visit and coverage disciplineCross-functional action closureKEY SKILL REQUIREMENTSSkill DimensionWhat We Are Looking ForTechnical & ServiceStrong knowledge of injection moulding machines installation troubleshooting and breakdown supportUnderstanding of mould trials processing issues preventive actions and spare-parts supportAbility to translate recurring field issues into practical technical improvement actionsCommercial & CustomerService revenue planning and aftermarket business developmentCustomer relationship management escalation handling and payment follow-upAbility to identify service-led sales opportunities and support repeat businessAnalytics & GovernanceCompetitor and product-performance analysisProficiency in MIS reporting ERP data entry and follow-up trackingStructured approach to corrective / preventive action governanceLeadership & BehaviouralTeam leadership and cross-functional coordinationCustomer-first mindset with ownership and urgencyStrong communication problem-solving and stakeholder-management skillsEXPERIENCE PROFILE15 years of relevant experience in service management customer support or aftermarket operations for industrial equipment / capital of Engineering / Technology in Electronics & Instrumentation Electrical or Mechanical Engineering; or Diploma in Electronics Electrical & Communication Mechanical or Mechatronics experience in leading service teams managing customer escalations and delivering revenue in injection moulding machinery machine installation troubleshooting mould trials and aftermarket support is knowledge of ERP systems MIS reporting and cross-functional service governance.