Cvent is a leading meetings events and hospitality technology provider with more than 6000 employees and 34000 customers worldwide including 60% of the Fortune 500. Founded in 1999 Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the short were transforming the meetings and events industry through innovative technology that powers human connection.
Headquartered in Tysons Corner Virginia Cvent (formerly NYSE: CVT) was acquired by Blackstone and Vista for $4.6B in 2023.
Cvents strength lies in its people fostering a culture where everyone is encouraged to think like entrepreneurs taking risks and making decisions confidently. We value diverse perspectives and celebrate differences working together with colleagues and clients to build strong connections.
Cvent is redefining the meetings and events industry through technology that advances human connection.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation At Cvent were committed to continuous learning and adaptationAI isnt just a tool for us its part of our DNA. Were looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly share your discoveries and help define best practices for AI-augmented work youll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process youll have the chance to demonstrate how you use AI to learn iterate and amplify your impact. If youre excited to be part of a team thats leading the way in AI-powered collaboration wed love to meet you.
Recruitment Scam Notice:Beware of recruitment scams. Legitimate Cvent recruiting communications will come from accounts formatted as email address. Cvent will never request payment or ask for sensitive personal or financial information through chat or social media platforms. Cvent is not responsible for losses or damages arising from communications payments or disclosures made to third parties impersonating Cvent. If you believe a communication may be fraudulent we strongly recommend that you dont respond and report the incident at . For more information visit Cvents Recruitment Fraud Notice.
In This Role You Will:
# Leadership & People Management-
- AI first leader should have actively contributed to business transformation initiatives within the organization.
- Lead coach and develop a team of System Administrators and leaders building a culture of high performance accountability and continuous improvement.
- Own hiring onboarding and capacity planning to scale the team while maintaining the quality.
- Set clear goals and development plans conduct regular performance conversations and manage performance to drive both individual growth and team outcomes.
- Identify and develop emerging leaders building a strong succession pipeline within the team.
# Strategy & Operational Excellence-
- Develop and align the Professional Services strategy and operating model with company goals priorities and vision.
- Foster cross-functional collaboration to drive product adoption expansion and successful client outcomes; influence and align stakeholders at all levels as a trusted advocate for the team.
- Use data and analytics to monitor performance surface insights lead data-driven improvement initiatives and drive data-driven decision-making.
- Create and present Business Reviews to senior and executive stakeholders articulating performance risks and growth opportunities while representing the voice of the customer and team.
- Own financial and resource planning for the function including budget definition utilization forecasting and margin optimization with reporting on costs and outcomes relative to departmental goals; exposure to P&L; management.
- Drive operational efficiency and resource utilization; and lead the team through change using change-management practices to ensure adoption of new processes and ways of working.
# Customer Success & Service Delivery-
- Act as a trusted advisor to strategic customers staying engaged through regular check-ins owning internal and external escalations end to end (driving root cause analysis and corrective/preventive actions) and ensuring continued value creation against each customers business objectives.
- Build deep foundational knowledge of the Cvent platform to guide the team and advise customers credibly.
- Gather internal and external feedback translate it into actionable plans and continuously raise customer satisfaction and retention.
- Document and track customer success stories and demonstrate return on investment (ROI) across the portfolio.
Heres What You Need:
- 10- 15 years of overall experience in Professional Services Technical Services Consulting Solution Architecture Technical Account Management Implementation or related functions preferably within a product or software (SaaS) company.
- Min. 5 years of proven experience leading high-performing teams including experience leading other leaders/managers.
- Experience in Martech/ Marketing Consulting.
- Demonstrated success building scaling and developing teams in a fast-paced customer-facing environment.
- Excellent communication stakeholder management and executive presentation skills (verbal and written).
- Proven agility in a fast-paced constantly changing environment with experience in program-level financial and resource planning and budget tracking.
- Strong business acumen data-driven decision-making and the ability to translate insights into action.
- Bachelors degree is a must (Technology degree preferred); MBA is good to have.
- Experience with event technology platforms and familiarity with Cvent is an advantage.
- High integrity strong ethics and a collaborative people-first leadership style.
# Leadership & People Management-
- AI first leader should have actively contributed to business transformation initiatives within the organization.
- Lead coach and develop a team of System Administrators and leaders building a culture of high performance accountability and continuous improvement.
- Own hiring onboarding and capacity planning to scale the team while maintaining the quality.
- Set clear goals and development plans conduct regular performance conversations and manage performance to drive both individual growth and team outcomes.
- Identify and develop emerging leaders building a strong succession pipeline within the team.
# Strategy & Operational Excellence-
- Develop and align the Professional Services strategy and operating model with company goals priorities and vision.
- Foster cross-functional collaboration to drive product adoption expansion and successful client outcomes; influence and align stakeholders at all levels as a trusted advocate for the team.
- Use data and analytics to monitor performance surface insights lead data-driven improvement initiatives and drive data-driven decision-making.
- Create and present Business Reviews to senior and executive stakeholders articulating performance risks and growth opportunities while representing the voice of the customer and team.
- Own financial and resource planning for the function including budget definition utilization forecasting and margin optimization with reporting on costs and outcomes relative to departmental goals; exposure to P&L; management.
- Drive operational efficiency and resource utilization; and lead the team through change using change-management practices to ensure adoption of new processes and ways of working.
# Customer Success & Service Delivery-
- Act as a trusted advisor to strategic customers staying engaged through regular check-ins owning internal and external escalations end to end (driving root cause analysis and corrective/preventive actions) and ensuring continued value creation against each customers business objectives.
- Build deep foundational knowledge of the Cvent platform to guide the team and advise customers credibly.
- Gather internal and external feedback translate it into actionable plans and continuously raise customer satisfaction and retention.
- Document and track customer success stories and demonstrate return on investment (ROI) across the portfolio.
- 10- 15 years of overall experience in Professional Services Technical Services Consulting Solution Architecture Technical Account Management Implementation or related functions preferably within a product or software (SaaS) company.
- Min. 5 years of proven experience leading high-performing teams including experience leading other leaders/managers.
- Experience in Martech/ Marketing Consulting.
- Demonstrated success building scaling and developing teams in a fast-paced customer-facing environment.
- Excellent communication stakeholder management and executive presentation skills (verbal and written).
- Proven agility in a fast-paced constantly changing environment with experience in program-level financial and resource planning and budget tracking.
- Strong business acumen data-driven decision-making and the ability to translate insights into action.
- Bachelors degree is a must (Technology degree preferred); MBA is good to have.
- Experience with event technology platforms and familiarity with Cvent is an advantage.
- High integrity strong ethics and a cooperative people-first leadership style.