Description

NOV is seeking a robust Business Analyst with a background in customer relationship management sales automation marketing automation field service and configuration and quoting to join our Customer Experience (CX) Product Team. The BA will work as a liaison between the business partners and the Development teams in the ongoing flow management of CX centric products and projects.

Responsibilities

- Analyze business requirements and translate them into well-defined user stories functional requirements process flows acceptance criteria and supporting documentation.

- Ask appropriate questions and challenge assumptions to ensure requirements address the underlying business problem rather than simply documenting the requested solution.

- Document current-state and future-state business processes and identify gaps dependencies impacts and opportunities for process improvement.

- Work with Product Managers and CX Leads to refine requirements and ensure proposed solutions align with established CX product strategy architecture standards and business processes.

- Support backlog refinement and iteration planning by ensuring requirements and user stories are sufficiently understood documented and prepared for development.

- Collaborate with functional and technical teams throughout development to clarify requirements answer questions resolve gaps and support solution decisions.

- Coordinate across business functional and technical stakeholders to identify and communicate dependencies risks issues and impacts associated with proposed changes.

- Support functional and integration testing by developing test scenarios validating expected results documenting defects and coordinating resolution with delivery teams.

- Validate delivered functionality against documented business requirements and acceptance criteria before release.





- Assist in analyzing production issues to determine whether they are related to system functionality configuration data integration or business process and coordinate with the appropriate teams for resolution.

- Identify opportunities to standardize and simplify business processes promote reuse of existing CX capabilities and minimize unnecessary customization.

- Maintain clear and current requirements process documentation decisions and other artifacts necessary to support the ongoing operation and enhancement of assigned CX products.

- Manage multiple assignments and priorities while maintaining quality and meeting agreed delivery timelines.

Qualifications

- Bachelors degree in Business Computer Science Information Systems Engineering or a related discipline or equivalent relevant professional experience.
- Minimum 3-5 years of experience as a Business Analyst Functional Analyst Product Analyst or similar role supporting business applications or technology initiatives.
- Experience working with CRM Field Service Sales Marketing Customer Service CPQ eCommerce or related enterprise applications preferred.
- Knowledge of Sales Marketing Field Service Customer Service quoting or other customer-facing business processes preferred.
- Experience with platforms such as Microsoft Dynamics 365 Oracle CX Oracle CPQ or similar enterprise applications is preferred.
- Demonstrated experience gathering analyzing documenting and communicating business and functional requirements.
- Experience with Agile delivery methodologies including backlog refinement Sprints Kanban and iterative delivery.
- Experience supporting functional testing and User Acceptance Testing.
- Experience working with globally distributed teams and enterprise-scale solutions is a plus.
- Excellent written and verbal communication skills.

Required Experience:

IC

📌 Business Analyst (Kochi)
🏢 NOV
📍 Kochi