- Provide Salesforce CRM system and user support including incident resolution system configuration enhancements monitoring testing troubleshooting and break/fix activities in accordance with established service level agreements (SLAs)
- Administer Salesforce environments including user management security profiles roles permission sets sharing rules and data access controls
- Build and maintain Salesforce Flows validation rules agentic tools and other automation to support business processes and improve operational efficiency
- Oversee Data Extensions Contact Models data hygiene while ensuring data integrity and seamless synchronization between Salesforce CRM Marketing Cloud and connected systems
- Support audience creation and segmentation readiness for campaigns and ensure required data and configurations are available for Campaign Managers
- Monitor deliverability metrics manage bounce rates ensure strict compliance with global privacy regulations and own consent and compliance management
- Support CRM releases deployments enhancements and change management activities while adhering to governance standards and best practices
- Monitor system performance user adoption data quality and usage trends to proactively identify risks and continuous improvement opportunities
- Partner with business stakeholders product owners and cross-functional teams to gather requirements and translate business needs into scalable Salesforce solutions
- Identify document prioritize and support the delivery of enhancement requests including user acceptance testing (UAT) and solution validation
Who You Are:
You show strong initiative and ownership in complex situations and are proactive in identifying opportunities for improvement.
You adapt your approach based on stakeholder needs work effectively across global teams understand complex business strategies between cross-functional teams and bring energy focus and followthrough to everything you do. You balance technical depth with business understanding and are committed to delivering highquality customerfocused solutions.
For This Role You Will Need:
- 3 years of hands-on experience in Salesforce CRM administration development or a combination of both.
- Strong understanding of CRM data management including data modeling segmentation and marketing database concepts.
- Proven experience configuring and administering Salesforce including security architecture user access management and standard CRM objects.
- Hands-on experience building and maintaining Salesforce automation using Flows validation rules and other declarative tools (Process Builder experience is a plus where applicable).
- Direct experience with Salesforce Marketing Cloud Engagement is highly desirable.
- Experience supporting and enhancing Salesforce Sales Cloud Marketing Cloud and Data 360 environments.
- Solid understanding of Salesforce release management environment strategy deployment processes and change management best practices.
- Experience with system integrations data migration projects and maintaining high standards of data quality and governance.
- Strong knowledge of CRM best practices scalable solution design and platform governance to support long-term business growth and adoption.
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that excellent ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.