- Provide Salesforce CRM system and user support including incident resolution system configuration enhancements monitoring testing troubleshooting and break/fix activities in accordance with established service level agreements (SLAs)
- Administer Salesforce environments including user management security profiles roles permission sets sharing rules and data access controls
- Design configure and implement Salesforce solutions using declarative tools automation and custom development where appropriate
- Build and maintain Salesforce Flows validation rules agentic tools and other automation to support business processes and improve operational efficiency
- Support CRM releases deployments enhancements and change management activities while adhering to governance standards and best practices
- Monitor system performance user adoption data quality and usage trends to proactively identify risks and continuous improvement opportunities
- Partner with business stakeholders product owners and cross-functional teams to gather requirements and translate business needs into scalable Salesforce solutions
- Support integrations between Salesforce and enterprise applications including ERP marketing automation and digital platforms
- Ensure data integrity compliance and system governance through effective administration process enforcement and data quality management
- Develop reports dashboards and analytics that provide actionable insights and support business decision-making
- Identify document prioritize and support the delivery of enhancement requests including user acceptance testing (UAT)
and solution validation
Who You Are:
You show strong initiative and ownership in complex situations and are proactive in identifying opportunities for improvement. You adapt your approach based on stakeholder needs work effectively across global teams and bring energy focus and followthrough to everything you do. You balance technical depth with business understanding and are committed to delivering highquality customerfocused solutions.
For This Role You Will Need:
- 13 years of handson experience with Salesforce CRM administration and/or development
- Strong experience with Salesforce configuration security model and standard CRM objects
- Handson experience with Apex Lightning Web Components (LWC) SOQL and Salesforce APIs
- Experience building Salesforce automation using Flows Process Builder (where applicable) and validation rules
- Experience supporting Sales Cloud and/or Experience Cloud (Agentic AI/AgentForce a plus)
- Understanding of Salesforce release management environments and deployment tools
- Experience working with integrations data migration and data quality best practices
- Solid understanding of CRM best practices scalable design principles and governance.
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from outstanding teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.