Job Title : PAM Operations Analysts
Job Location : Hyderabad
Experience : 2 to 4 Yrs

OSI Digital is looking for a PAM operations Analysts first-line monitoring and operational support for PAM services around the clock. Handle standard access requests and operational tasks using approved procedures identify and escalate security or service issues promptly and maintain accurate records and shift handovers. This role reports to the PAM Architect. Upon Success in this role the person will have an opportunity to grow into a Sr. PAM Engineer role and explore new technologies and tools.

Responsibilities:

Monitor and maintain PAM platform health by tracking services queues alerts scheduled jobs credential rotations and session recording availability.
Process privileged access requests and account support activities (access checkout password resets and account issues) in line with approvals SLAs and documented procedures.
Perform first-level troubleshooting and incident management for login failures account lockouts rotation issues connector outages and user access problems while maintaining accurate ticket documentation.
Ensure security and compliance adherence by validating approvals enforcing access controls supporting access reviews audit evidence collection and maintaining confidentiality requirements.
Escalate critical security or operational

Required Skills:





2 to 4 years of experience in PAM operations supporting privileged access management platforms access requests platform monitoring and production support activities.
Robust understanding of identity and access management fundamentals including privileged accounts password management MFA access approvals least privilege and secure handling of sensitive information.
Hands-on knowledge of IT operations and troubleshooting including Windows/Linux Active Directory/LDAP networking concepts ticketing systems incident management and accurate documentation.
Awareness of cybersecurity operations including SIEM SOAR EDR SOC processes PAM-related alerts incident escalation phishing indicators credential compromise risks and vulnerability management concepts.

We are not looking for someone who:

Is not willing to work from Office
Is not willing to be part of 24/7 shift Schedule
Never worked in the Managed Services / Support Environment

OSI Digital was founded in 1993 in California and now has offices in the US Canada India Philippines Dubai and Australia. Our client base ranges from start-ups to Fortune 500 corporations including Barnes & Noble College Hyundai Toyota Gilead Allergan Yamaha Planview Globe and Sketchers. OSI Digital has developed strong partner alliances with the worlds leading technology providers such as Salesforce Boomi Tableau Oracle Microsoft and Amazon Web Services.

Required Experience:

IC

📌 PAM Operations Analysts (Hyderabad)
🏢 OSI Digital
📍 Hyderabad