Position Description:

Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at . #LI-SP40
Job Title: Salesforce Developer
Position: Senior Software Engineer
Experience: 46 Years
Category:
Shift: General Shift
Location: Chennai Hyderabad Mumbai and Pune
Position ID:
Employment Type: Full time
Education Qualification: BE/B-Tech

Position Description:
We are looking for a skilled Salesforce Developer with 46 years of experience to design develop customize and maintain a Salesforce-based Customer Support Ticketing System. The candidate will be responsible for implementing customer support workflows automating ticket management processes integrating Salesforce with other applications and migrating historical ticketing data from Jira to Salesforce.

Your future duties and responsibilities:

Responsibilities:
1. Salesforce Development & Customization
Develop and customize Salesforce Service Cloud solutions for customer support and ticket management.
Build and maintain Apex Classes Triggers Lightning Web Components (LWC) SOQL and Salesforce Flows.
Configure Case Management assignment rules escalation rules SLAs notifications and approval workflows.
Develop custom dashboards reports and search capabilities for customer support operations.
Implement role-based access profiles permission sets and data security.
2. Jira to Salesforce Data Migration




Plan and execute migration of historical tickets comments attachments users and related data from Jira to Salesforce.
Develop migration scripts APIs and ETL processes for accurate data transfer.
Perform data mapping transformation validation reconciliation and duplicate handling.
Ensure data integrity historical traceability and minimal disruption during migration.
3. Integration & Automation
Develop REST API integrations between Salesforce Jira and other enterprise applications.
Automate ticket assignment escalation notifications and SLA tracking.
Implement integrations with email reporting systems and other customer support tools.
Troubleshoot and optimize Salesforce application performance.
4. Testing Deployment & Support
Perform unit testing debugging and performance optimization.
Manage deployments across Salesforce environments using CI/CD tools.
Work closely with Business Analysts Customer Support teams and stakeholders to translate business requirements into technical solutions.
Provide production support resolve defects and implement continuous improvements.

Required qualifications to be successful in this role:

Must-Have Skills:
Salesforce Service Cloud
Salesforce Professional with strong expertise in Experience Cloud Service Cloud Case Management Entitlements and SLA management
Lightning Web Components (LWC)
Apex
Salesforce Flows
SOQL
Experience Cloud deployments
REST API integrations
Jira Integration
Data Migration
Case Management
Entitlements and SLA management
Hands-on development experience
Salesforce-based Customer Support Ticketing System

Good-to-Have Skills
CI/CD tools
ETL processes
Integrations with email reporting systems and other customer support tools




Salesforce application performance optimization
Customer support workflows
Ticket management processes
Data mapping transformation validation reconciliation and duplicate handling
Production support and continuous improvements

CGI is an equal chance addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

- Communication
- Salesforce CRM
- Salesforce Integration
- Salesforce Integration
- Service Cloud
- Functional Analysis

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.

Required Experience:

IC

📌 SSE-Salesforce Developer with Salesforce Service Cloud (Hyderabad)
🏢 CGI
📍 Hyderabad