Seismic is the Go-To-Market Performance company driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations buyer engagement governed content coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform the company equips customer-facing teams with the insights governance and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2500 organizations and over 3.5 million users around the globe Seismic is headquartered in San Diego with offices across North America Europe and Asia-Pacific. Learn more at .
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Overview
Do you enjoy finding better ways to get work done producing timely and accurate data that people can rely on and working closely with other teams Join Seismics best-in-class Global Operations team as a Service Operations Analyst II supporting our Skilled Services business as it this role you will work with teams across the company to improve data transparency and operational excellence help our Professional Services platforms run smoothly and contribute to the companys growth.
Who you are:
- A bachelors degree or equivalent experience plus 2 to 3 years in a professional services operations systems analyst finance or accounting or related role
- Working knowledge of the consulting and professional services operating model common terminology and processes and the key metrics that go with them
- Support project accounting for Professional Services engagements by tracking time billing and revenue against each project and flagging variances to budget
- Experience with information systems such as CRM PSA ERP/accounting and order management (Salesforce CRM and FinancialForce PSA strongly preferred)
- Proficiency in Excel plus experience with SQL and BI tools such as Tableau for building reports and conducting analysis
- Strong written and verbal communication including the ability to explain data to non-technical colleagues
- Exposure to a fast-paced rapidly growing organization
What youll be doing:
- Support the Professional Services team in streamlining daily processes and keeping data accurate from pre-sales through project delivery and billing
- Provide end user onboarding and support for our Professional Services Automation platform and related systems share input on enhancement requests and help test system changes
- Review new professional services contracts and set up projects in internal systems with accurate schedule resource plan invoicing and revenue recognition information getting guidance on non-standard or complex contracts
- Investigate and resolve questions from internal customers about contract terms data updates system changes and billing adjustments and escalate complex or unusual cases
- Build and maintain regular reports and ad hoc analysis on project health resource utilization and financial forecasts and point out trends worth acting on
- Coordinate approvals and track status for partner and subcontractor engagements
- Support project accounting for Professional Services engagements by tracking time expenses billing and revenue against each project and flagging variances to budget.
- Support the month-end close for Professional Services revenue and expense by consolidating billing data and completing reconciliations working with Seismics Finance team
- Contribute to Global Operations projects that improve processes technology and data transparency
- Document processes and keep standard operating procedures up to date
- Work primarily with managers and team leads across Professional Services Finance and Revenue Operations
Who You Are:
- A clear communicator who builds good working relationships with a range of stakeholders
- Proactive about spotting opportunities and willing to take on current challenges
- Happy working as part of a team while owning your individual work
- Detail-oriented especially when working with complex customer and financial data
- Curious about new technology and how to get the most out of it
- Comfortable following defined processes and learning as new situations come up
- Able to manage your own workload and ask for help when priorities shift
- Eager to learn from more experienced colleagues
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- A bachelors degree or equivalent experience plus 2 to 3 years in a professional services operations systems analyst finance or accounting or related role
- Working knowledge of the consulting and professional services operating model common terminology and processes and the key metrics that go with them
- Support project accounting for Professional Services engagements by tracking time billing and revenue against each project and flagging variances to budget
- Experience with information systems such as CRM PSA ERP/accounting and order management (Salesforce CRM and FinancialForce PSA strongly preferred)
- Proficiency in Excel plus experience with SQL and BI tools such as Tableau for building reports and conducting analysis
- Strong written and verbal communication including the ability to explain data to non-technical colleagues
- Exposure to a fast-paced rapidly growing organization
- Support the Professional Services team in streamlining daily processes and keeping data accurate from pre-sales through project delivery and billing
- Provide end user onboarding and support for our Professional Services Automation platform and related systems share input on enhancement requests and help test system changes
- Review new skilled services contracts and set up projects in internal systems with accurate schedule resource plan invoicing and revenue recognition information getting guidance on non-standard or complex contracts
- Investigate and resolve questions from internal customers about contract terms data updates system changes and billing adjustments and escalate complex or unusual cases
- Build and maintain regular reports and ad hoc analysis on project health resource utilization and financial forecasts and point out trends worth acting on
- Coordinate approvals and track status for partner and subcontractor engagements
- Support project accounting for Professional Services engagements by tracking time expenses billing and revenue against each project and flagging variances to budget.
- Support the month-end close for Skilled Services revenue and expense by consolidating billing data and completing reconciliations working with Seismics Finance team
- Contribute to Global Operations projects that improve processes technology and data transparency
- Document processes and keep standard operating procedures up to date
- Work primarily with managers and team leads across Professional Services Finance and Revenue Operations
Who You Are:
- A explicit communicator who builds good working relationships with a range of stakeholders
- Proactive about spotting opportunities and willing to take on new challenges
- Happy working as part of a team while owning your individual work
- Detail-oriented especially when working with complex customer and financial data
- Curious about new technology and how to get the most out of it
- Comfortable following defined processes and learning as new situations come up
- Able to manage your own workload and ask for help when priorities shift
- Eager to learn from more experienced colleagues